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Client:
Virgin Media
Location:
Chester, United Kingdom
Job Category:
-
EU work permit required:
Yes
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Job Reference:
0a4fc2b3a48a
Job Views:
7
Posted:
26.04.2025
Expiry Date:
10.06.2025
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Job Description:
Salary: £29,000 - £36,200 per year
For this position, you must live in one of the following postcodes: CH1, CH2, CH4, CH65, CH66, L11, L12, L13, L14
Join our team of Field Service Engineers (internally known as Field Technicians) and earn a competitive salary of £29,000, plus overtime (average £4,700) and performance-based commission of £2,500.
We’re looking for motivated, customer-focused individuals. No prior experience is required; we will train you and provide a mentor, so you’ll have everything you need to succeed! After completing our comprehensive training, you will enjoy a better work-life balance with our 4-day workweek of 37.5 hours (Monday – Saturday), with shifts of 7.5 and 10 hours.
No two days are the same, so you will always be learning and facing new challenges.
* Become an expert in installations, fault fixing, and delivering excellent customer service
* Diagnose errors and technical issues and determine suitable solutions
* Document processes and adhere to company procedures and protocols
* Collaborate with the technical team and share information across the organization
Who we are
Virgin Media O2, the UK’s fastest broadband network, the nation’s best-loved mobile brand, and one of the UK’s biggest companies. We have diverse, high-performing teams full of talent. Together, we offer the UK more choice and value, driven by our customer-centric values and ambitions. We are committed to inclusion and equity, supporting you to be your authentic self throughout your application journey.
The must-haves:
* A UK manual driving licence with no more than 8 points
Additional qualities we seek:
* Comfort working at heights and outdoors in all weather conditions
* Enjoy problem-solving and finding solutions for customers
* Ability to build strong relationships with customers
* Organized, customer-focused, motivated to help others
What's in it for you
We offer benefits that support your well-being and work-life balance:
* A salary of £29,000, with £2,500+ on-target earnings, plus a company van
* 25 days of annual leave, including your birthday
* A pension plan with up to 10% matching contributions
* Option to buy or sell up to 5 days of leave
* Wellbeing benefits including BUPA medical coverage (upgrade options available), critical illness insurance
* Life insurance and healthcare plans
* Support for family needs, including neonatal leave, maternity & paternity policies, and carers leave
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