Join us and you’ll be part of a fast-paced team that is a key function to the success of Showsec. The role provides a front-line support service to national operations teams through engagement, co-ordination, first touch resolution of the staffing database. The Department is open six days a week. The hours are set according to business needs and may vary throughout the year on a rota.
What you will be doing
* Be the first line of support for our Casual Workforce—provide friendly, professional customer service and first contact resolution
* Support casual workers with Showsec App issues by guiding them through the process step-by-step, encouraging independent navigation rather than manual shift booking
* Manage operational change requests (such as late increase, decreases, or cancellations)
* Create engaging adverts that attract and mobilise our casual workforce to book on upcoming shifts
* Find efficient solutions to critical issues, using data, judgment, and collaboration to keep delivery on track
* Follow our communication procedures, guidelines and policies, providing timely, appropriate solutions and alternatives when queries arise
* Work with Operations to secure the final percentage of shifts—agreeing strategies such as splitting shifts out of area coverage, arranging transport when margins allow, and, where needed, engaging approved labour providers—so every event is staffed
What Showsec can offer you
* Salary of 25,880 per annum
* 37.5 hours a week
* 24 days holiday + 8 days public holiday + your birthday day off
* Employer pension contributions of 5% (Royal London)
* Additional “holiday payment” equivalent to 2% of annual salary*
* Access to BUPA private medical cover*
* A range of valuable medical and practical support services through our Employee Assistance Programme
* Long service recognition reward
* 6 free concert tickets a year
*Upon successful completion of probationary period
What we need from you
* Right to work in the UK**
* Maths GCSE or equivalent (C or above )**
* English GCSE or equivalent (C or above )**
* Ability to work under pressure in a fast-paced environment
* Ability to prioritise own workload and work to tight deadlines
* Excellent communication skills at all levels
* Computer literate and competent at using Microsoft Office 365
Anything marked as ** needs to be evidenced at interview
We reserve the right to close this vacancy early if a suitable candidate is found - so apply early. We will only be able to respond to applicants shortlisted for an interview. Candidates must have the right to work in the UK. No agencies, please.
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