Salary: £32,000 - 38,000 per year Requirements: We have at least 2 years of experience in IT support or helpdesk roles. We have strong knowledge of Windows OS, Microsoft 365, and networking concepts. We are familiar with Active Directory, Exchange, and remote desktop tools. We have excellent troubleshooting and communication skills. We can prioritize tasks and manage our time effectively. Relevant certifications such as CompTIA A, ITIL, or Microsoft MCP are a plus. Responsibilities: We provide first- and second-line technical support to internal users via phone, email, and in person. We diagnose and resolve hardware, software, and network issues across Windows, macOS, and mobile platforms. We install, configure, and maintain desktops, laptops, printers, and other peripherals. We manage user accounts, permissions, and access rights in Active Directory and Microsoft 365. We monitor and maintain IT systems to ensure uptime and performance. We document support issues and resolutions in the ticketing system. We assist with onboarding and offboarding, including device setup and account provisioning. We support remote users and troubleshoot VPN, connectivity, and collaboration tools. We collaborate with other IT team members on infrastructure upgrades and projects. We ensure compliance with IT policies, security protocols, and data protection regulations. Technologies: Active Directory Hardware Support ITIL macOS Microsoft 365 Mobile Network Security VPN Windows Office 365 JIRA ServiceNow More: We are a growing and well-respected organisation in the retail sector, and we are looking for a proactive IT Support Engineer to join our team in a hybrid role based in Mayfair, London. This is an exciting opportunity to work in a fast-paced environment where we value a customer-first mindset and hands-on problem solving. We offer a salary of £32,000 to £38,000 and the chance to contribute to the smooth running of our day-to-day operations while supporting wider IT initiatives and projects. last updated 24 week of 2026