Customer Service Administrator
Up to £28,000 depending on experience
Permanent | Monday to Friday | 38.5 hours
We are recruiting on behalf of a well-established and growing organisation looking to strengthen their team with a confident and organised Customer Service Administrator.
This is a varied and fast-paced role supporting customers, partner businesses and regional teams across the UK. It’s ideal for someone who enjoys relationship-building, coordination and delivering excellent service within a busy commercial environment.
What’s on offer:
* Structured training programme with ongoing development
* Opportunity for hybrid working once training is completed
* Generous holiday allowance
* Generous pension scheme
* Friendly and supportive team environment
The role:
* Managing incoming enquiries via phone and email
* Processing customer orders and supporting delivery coordination
* Resolving queries and complaints professionally
* Supporting regional teams with account updates and communication
* Maintaining accurate CRM records and tracking activity
* Assisting with onboarding new customers
* Supporting internal projects and service improvements where required
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What we’re looking for:
* Previous customer service or administrative support experience
* Strong communication and relationship-building skills
* Confident and professional telephone manner
* Excellent organisation and attention to detail
* Comfortable managing multiple priorities in a busy environment
* Strong IT skills including Microsoft Office (particularly Excel)