Location: UK - Hatfield, UK - London, UK - Milton Keynes, UK - Reading | Job-ID: 213943 | Contract type: Standard | Business Unit: System Engineering & Technicians
Life on the team
We are currently recruiting for an exciting opportunity as a Technical Build Manager in our SWAP service team which has the opportunity to operate on a global level. You will be challenged this fast passed and growing team and will have the opportunity to grow as the team expands.
The SWAP Service is a fast-paced environment with various customer builds that we support throughout the SWAP build and repair cycle, we are introducing this role to support SWAP Operations on a Global scale, with a consistent and reliable function that owns and maintains the quality of the builds. To achieve this your role will be aligned to Build take on and it will encompass all in life build management, change control and productivity effectiveness. You will work closely with the Customer, Operations teams, Engineers and our internal build teams to ensure we deliver a reliable service. Quality will be your focus but in parallel you will be advising the department on how we can plan for future growth; this will not only be from a technical view it will also include the physical infrastructure capabilities. A core part of this role will require you to keep abreast of changing technologies (SCCM autopilot etc) and how these will affect the build and delivery outcomes for the customer.
What you’ll do
• Ensure we are adhering technically to the vendor programme
• Maximising the vendor programmes and knowledge to resolve known issues and utilise their tools to reduce the cost to serve.
• A technical owner responsible for onboarding liaising with the new vendors so that we can confirm we have the rights tool and skills (Samsung, Apple etc)
• Working with the customer to test and sign off the build
• Working closely with the build team (including the team in LTS) to ensure all build instructions are understood
• Regular audit of the build timings to ensure customer changes have not increased time
• Work with the customer to reduce/optimise builds on the bench
• Create and own the process for build escalations
• Monthly/quarterly meetings with the vendors on latest issues
• Supporting the onboarding of new vendor programmes
• Meeting with customer and Computacenter technical teams to improve and reduce length of build
• Responsible for the maintenance of the physical infrastructure to maintain productivity
What you’ll need
• Experience in running a successful Configuration department or technical team
• Someone who is pro-active in dealing with issues and escalations and can own this through to completion
• Flexibility if required to operate in different time zones
• Able to travel internationally if required
• Technical knowledge on SCCM, Autopilot and Server
• A good track record of delivering exceptional levels of service
• A self-starter and someone who can work on their own initiative
• Engineering background
• Technical qualifications are desirable.
• SC Cleared or the ability to pass SC clearance
• Multilingual is desirable