📢 We’re Hiring: Senior Business Analyst / Discovery Consultant
Are you passionate about solving complex problems, designing great user experiences, and shaping transformational change? Join our team as a Senior Business Analyst / Discovery Consultant and play a key role in delivering high‑impact digital and business transformation programmes.
🔍 What You’ll Do
Problem Definition & Discovery
* Define and validate problem statements with measurable outcomes
* Map current-state processes, identify pain points and conduct gap analysis
* Analyse people, process, data and technology landscapes
* Run hypotheses testing, PoCs and validation sprints
User Research & Design
* Conduct interviews, surveys and usability testing
* Build personas, journey maps, service blueprints and experience maps
* Champion user‑centric design throughout discovery
Business Case & Value Realisation
* Develop business cases with ROI and cost–benefit analysis
* Define KPIs, success metrics and baseline measures
* Build benefits realisation frameworks and tracking mechanisms
Stakeholder Management
* Identify and map internal/external stakeholders
* Drive structured engagement and influence decision‑making
* Plan and facilitate workshops
* Conduct change impact assessments
Requirements & Analysis
* Translate insights into detailed requirements, user stories and acceptance criteria
* Analyse data to validate decisions and assumptions
* Maintain requirement traceability and define MVP vs. strategic scope
Compliance, Governance & Standards
* Capture regulatory, accessibility (WCAG), GDPR and security requirements
Strategic Advisory
* Conduct market research and benchmarking
* Support RFI/RFQ processes and assess COTS solutions
* Create delivery roadmaps and identify RAIDs
Cross-functional Collaboration
* Work across Product, Technical, Security, Testing, Service and Business Design teams
* Challenge constructively to ensure fit‑for‑purpose solutions
Delivery & Vendor Management
* Work with external suppliers to ensure accurate delivery
* Support training, change adoption and smooth handover across Agile/Waterfall
đź’ˇ What You Bring
* Strong experience in discovery, digital transformation or business analysis
* Excellent communication, facilitation and stakeholder engagement skills
* Ability to turn insights into actionable requirements and value-driven outcomes
* Understanding of governance, compliance, accessibility and data protection standards
🌍 Why Join Us?
* We value diversity, inclusion and equal opportunities
* Flexible working options — job share, part-time or adjusted hours
* Work on impactful programmes that make a real difference
* Be part of a supportive, multidisciplinary team