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Desktop Support Analyst, Bolton, Greater Manchester
Client:
Location: Bolton, Greater Manchester, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
4
Posted:
31.05.2025
Expiry Date:
15.07.2025
Job Description:
IT Desktop Support Analyst - Active SC Clearance required - Manchester - Contract
My client, a leader in their field, is looking for a Desktop Support Analyst responsible for resolving all 2nd Line incident and service requests within their region. The ideal candidate will have a good understanding of technology and demonstrate excellent customer service skills.
* Manage and prioritize all 2nd line incidents and requests according to defined SLAs.
* Perform general troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk.
* Deploy IT hardware, record, and track assets during deployment according to IT Services standards and workflow procedures.
* Maintain regional service excellence by providing customers with continual and regular updates throughout the management of their incidents and requests.
* Troubleshoot a range of technology and telephony issues: investigate, diagnose faults, and work through to resolution.
* Own, monitor, and maintain equipment rooms to comply with IT Services and QSSE standards and mitigate risks arising from audits, fire, safety, or other risk assessments.
* Support the setup of new offices, sites, or projects across the local region.
* Manage Service Now Stock Rooms and own the goods receipting process.
* Act as an escalation point for 2nd Line support issues.
Experience Required
* At least 4 years' experience in IT Service Management principles and processes.
* High level of proficiency and knowledge of working in a corporate IT environment.
* Experience in working to (and exceeding) Service Level Agreements.
* Broad technical understanding of supported IS services.
* Working knowledge of database, Excel structures, tables, and configurations.
* Experience in data analysis with good numeracy, analytical, and reporting skills.
* Qualifications: Certification from Microsoft.
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