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Role Title:
UKR Broker Relationship Development Manager
Location:
East Anglia-reporting to Colchester Branch
Department:
UK Regional
Date: 4/6/25
Reports to:
Senior Vice-President, UKR Strategy & Distribution
Branch Manager
HR Contact:
Role Summary and Purpose
Broker Relationship Development Managers (BRDM) will have direct reports into the Senior Vice-President, UKR Strategy and Distribution and the Branch Manager (day-to-day activities) for the office in which they are located.
The BRDM will work closely with the Branch Manager and underwriting teams to build and maintain strong broker relationships which will materially contribute to UKR business performance both in a retention and new business context.
A strong understanding of broker segmentation, Arch propositions and the ability to interpret, work to and report against key performance indicators is required.
Analytical, problem solving and prioritisation skills with the ability to raise awareness of market trends and emerging opportunities are essential requirements.
Strong written and verbal communication skills are required to relationships within the broader Arch Insurance group, strategic partners and the regional broker community.
Key Tasks and Responsibilities
1.
Technical Skills and Expertise
Responsibilities include:
1. Visiting and maintaining regular contact with brokers within the region to identify, nurture and develop new business opportunities and assist in the retention of existing business
2. Liaising with the Vice President, Strategy and Distribution to engage with national broker networks and provide an understanding of their business and strategies in the region
3. Working with the UKR Marketing and Product Managers to ensure a strong Arch Insurance presence and visibility in the region
4. Supporting the underwriting teams and provide proactive support for the resolution of broker issues, the achievement of regional profit objectives, retention of renewals etc.
5. Engaging Brokers in metric driven performance conversations with the ability to positively influence business outcomes, raising awareness of Arch propositions, seeking explanations for lost accounts etc.
6. Maintaining a thorough understanding of Arch Insurance products, level of coverage and unique selling points in comparison to competitors’ offerings
7. Assisting to monitor Arch performance in the region, identify issues and implement appropriate actions to remediate
8. Gathering, analysing and reporting market information and Broker feedback into the broader Arch Insurance business to provide genuine insight into new and/or emerging opportunities
9. Generate new business opportunities by supporting, organising or attending broker events, and building new relationships across the region
10. Ensure compliance with key regulatory and risk management responsibilities
11. Anticipating customer needs and championing initiatives to increase customer satisfaction to ensure the highest level of customer service while meeting production and business goals
12. Contributing towards the development of Arch sales collateral and business presentations
13. Documenting and reporting brokers meetings in a manner aligned to standard Arch Broker engagement processes
14. Reporting changes in the broker community within the region to ensure Arch has an accurate and current view
2.
Leadership Skills
15. Encourages a climate of team-working and collaboration, acting as a visible role-model of these values and behaviours
16. Well-developed communication skills including listening, negotiating, presenting and report writing (verbal and written)
17. Ability to leverage high levels of self-motivation with the ability to work within an environment subject to change with a flexible attitude to working location and environment
18. Ability to provide leadership and contribute to all business discussions in the region
19. Strong analysis skills with the ability to interpret complex data sets and effectively communicate technical decisions and the underlying rationale to others
20. Ability to collate multiple data sources and feed market intelligence as appropriate into other Arch Insurance functions
21. Ability to balance multiple priorities, organise work and meet deadlines.
Role Requirements & Skills
Skills / Competencies
22. Proven experience in the Insurance industry preferably from an Underwriting or Broking background
23. Strong analytical background to understand business dynamics and anticipate trends
24. Track record of building, managing and influencing broker relationships
25. Excellent written and interpersonal communication skills
26. Strong quantitative and qualitative skills, including experience in commercial insurance metrics
27. Attention to detail, ability to prioritise, meet deadlines and work under pressure
28. Capacity to contribute towards business planning and strategy development
Qualifications
29. Underwriting authority highly regarded but not essential
30. Full Drivers licence
31. Minimum A level standard preferred
Experience
32. A minimum of 5 years’ experience developing business relationships in a commercial insurance environment
14101 Arch Europe Insurance Services Ltd