Job Title
HEO – Team Leader: Listings, End to End Case Management and IPP Taskforce
Job Details
Salary: National £32,483 – £37,265; London £34,281 – £41,836 (dependent on location)
Working Pattern: Full Time
Vacancy Approach: External
Location: London, National
Closing Date: 22-Jun-2026
Job ID: 18515
Dept: Operations
Team: End to End Case Management
Job Grade: HEO (Higher Executive Officer)
Number of Posts: 1
Reports to: Senior Operations Manager
Job Purpose
Provide executive leadership for the Team Leader roles within Regional Case Management, IPP Taskforce and Listings, ensuring timely and efficient progression of parole reviews, driving continuous improvement and compliance with operational KPIs.
Key Responsibilities
* Ensure timely and efficient progression of parole reviews in line with business KPIs.
* Advocate for change and lead the implementation of operating model improvements.
* Prepare and plan Paper and Oral hearings (Member Case Assessment and Oral Hearing).
* Oversee the case management team and delivery of auxiliary operational functions.
* Drive and embed delegated authority under Rule 4, supporting case managers.
* Oversee listing and scheduling of prisoner reviews and manage workload allocation.
* Apply strong knowledge of policies to lead high‑quality delivery using data-driven decision making.
* Build effective relationships with members, staff and stakeholders.
* Lead continuous improvement initiatives with Capability team.
* Provide cover for Senior Operations Manager and peer team leaders.
* Support organisational change initiatives and participate in operational forums.
Scope of Responsibilities
* Line manage a medium‑large sized team, including HR-related matters, performance, absence and talent development.
* Ensure team provides effective secretariat support for MCA and Oral hearings, meeting KPIs.
* Support integration of Member Case Assessment and Oral Hearing processes.
* Monitor staff performance and train on the escalation process.
* Undertake QA case management dip sampling for all managers.
* Conduct one‑to‑one meetings using structured template covering well‑being, HR, KPIs, performance and QA.
* Build and maintain relationships with Parole Board members, staff and stakeholders.
* Provide onboarding, training and development support for staff.
* Represent case work at operational forums and ensure policy adherence.
* Collaborate with operational leaders and Capability team on guidance updates.
* Provide cover for Senior Operations Manager and peer leaders.
* Assist with new projects and process changes.
Primary Deliverables
* Ensure the team works efficiently to support the parole process.
* Provide clear leadership and direction with measurable objectives.
* Consistently QA the team's case work, giving regular feedback.
* Review cases to ensure timely progress.
* Manage outstanding directions, liaising with stakeholders and escalating as needed.
* Drive performance improvement and develop staff potential.
Person Specification
* Strong collaborative skills with colleagues.
* Ability to provide confident support for delegated authority.
* Judgement in complex case management decisions.
* Understanding of organisational priorities and business plan alignment.
* Positive professional relationships with members and stakeholders.
* Performance‑management capability and KPI monitoring.
* Cross‑directorate working and change initiative contribution.
* Stakeholder engagement skills.
* Professional representation in forums.
* Experience managing high caseloads in evolving teams.
* Change management and continuous improvement experience.
* Resilience and positive focus under complexity.
* Adherence to processes, policies, and guidelines.
* Confidence in using IT systems (Excel, Teams, Word, PowerPoint).
* Experience in conducting challenging conversations.
* Knowledge of the Parole Process and PPUD.
* Proficiency in leadership, coaching and succession planning.
Benefits
Flexible working system with standard full‑time hours of 37 hours per week. Part‑time, flexible and job‑sharing patterns are supported. Annual leave is 25 days on appointment, increasing to 30 days after five years. Additional paid time off for public holidays and 1 privilege day. Pension choice available via Civil Service scheme.
Training & Development
The Parole Board offers extensive training and development opportunities for staff.
Equal Opportunities
The Parole Board is an employer of choice for a diverse workforce and is committed to Equality, Diversity and Inclusion. Employee‑run networks exist to support employees of minority ethnic origin, disabilities, caring responsibilities, women and LGBT+ employees.
Additional Information
The Parole Board offers a range of benefits including family‑friendly policies, voluntary benefits, retail vouchers, childcare support options, paid parental leave, and annual sight tests for employees who use computer screens.
Who can apply
Open to UK nationals, nationals of the Republic of Ireland, Commonwealth countries with right to work, EU, Switzerland, Norway, Iceland, or Liechtenstein, and relevant family members.
Recruitment Notes
3 roles in higher executive team leader positions; preferred role will be taken into account during allocation.
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