Overview
Salary: £35,200 – £44,000 per annum (12-month fixed term contract). 30 days holiday (pro rata). 10% in-store discount. Pension scheme. London weighting 10% non-contractual.
We’re looking for a proactive, detail‑oriented Officer to join the Fulfilment, Forecasting and Supplier Relations Team in Head Office Supply Chain department. This fixed‑term contract will play a pivotal first‑responder role to supply‑chain bottlenecks, supporting agile solutions to keep our shelves full.
Responsibilities
* Actively track and communicate fulfilment levels to suppliers, providing constructive feedback and collaborating on solutions to resolve recurring issues.
* Serve as the primary point of contact for suppliers via phone, email and the Supplier Portal, building high‑trust partnerships to ensure supply‑chain reliability.
* Monitor and analyse key performance indicators, comment on variances to plan and suggest corrective actions.
* Monitor stock levels across our consolidation hub network, escalating to suppliers when levels deviate from agreed thresholds.
* Maintain robust document logs and generate comprehensive reports on fulfilment, missing items and stock splits.
* Ensure the accuracy of critical data sets, including supplier contact information and the internal Supplier Portal.
* Facilitate clear communication regarding fulfilment challenges with Head Office departments, Regional Distribution Centres (RDCs) and international colleagues.
* Maintain and update Depot Memos to ensure RDCs have real‑time, accurate information; manage supplier‑related feedback via the SIL (Supplier Issues Log).
* Manage a rotating or varied portfolio of product groups, adapting the approach based on the specific category needs.
Qualifications
* Analytical mind with a methodical approach.
* Strong PC skills and advanced knowledge of Google Docs, Sheets and Word.
* Ability to identify trends and adjust strategies accordingly.
* Exceptional communication and organisational skills.
* Problem‑solving mindset and aptitude to work independently.
Benefits
* 30 days holiday (pro rata).
* 10% in‑store discount.
* Pension scheme.
* Additional 10% non‑contractual London weighting.
EEO Statement
We value diversity, equity and inclusion, welcoming applicants from all backgrounds. We are committed to a fair, respectful and inclusive environment.
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