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About the role
Join us as a Shop Manager and you’ll lead and motivate your team to deliver fast and friendly service to our customers. We serve our customers across a number of different channels; in-shop, delivery, Click+Collect, and drive-thru. You'll be responsible for making sure customers have a brilliant experience when shopping with us - whether they order in-store or online. During a typical day, you can expect to:
1. Lead the team to deliver excellent results and maintain high standards of the shop
2. Drive high performance through recruitment, training, development, and colleague engagement
3. Monitor wage controls, waste controls, and customer service standards
4. Participate in food preparation and serve customers
5. Ensure the shop is clean, well-stocked, and welcoming
What we can offer you
* Competitive pay plus commission
* Colleague discount of up to 50% on Greggs products for you and a family member
* Free hot drinks while on shift
* Paid breaks to recharge
* Sharing 10% of all profits with colleagues
* Health and Wellbeing App with Remote GP and Physiotherapy services
* Growing holiday entitlement as your career progresses
* Colleague share plans for investing and saving
* Pension scheme with up to 7% company match
* Confidential employee assistance app and helpline
* Long service awards for milestones
* Savings and discounts for shopping, leisure, and wellbeing
About you
If you have experience as a Supervisor or Line Manager, with a strong track record of delivering excellent customer service, especially in a food-on-the-go or retail environment, this role could be perfect for you. We value an inclusive culture—recognizing and valuing differences. If you've used your skills to develop teams and support an inclusive environment, you'll fit right in. Apply now and take the next exciting step in your career!
About us
Here at Greggs, we love what we do and have fun! Our culture—how we behave and support each other—is what makes us special. Everyone’s welcome at Greggs. Regardless of background, preferences, or beliefs, we want all colleagues to feel welcome and authentic at work. Learn more about us here: [link].
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