> Description Employer description: Lionheart Education Trust is currently made up of a family of seventeen schools based in and around Leicestershire. Each one of our schools is unique in that it reflects the students and local community in which they are a part. This is something we are very proud of within the Trust. The schools share best practice and ensure our students have an exceptional educational journey whilst at the same time having their own character. Responsibilities: Installing and maintaining the school’s IT estate covering both hardware and software. Providing first line support to staff, students and parents via face-to-face, telephone and email communication. Investigating, analysing, evaluating and resolving problems with ICT equipment and systems; implementing repairs if necessary and updating relevant ticketing systems. Ensuring that all documentation is updated in line with department processes. Ensuring that the Trusts IT hardware and software inventory is accurately maintained. Using industry standard imaging/deployment tools. Supporting out of hours events on a rota basis. Visiting other schools in the Trust to provide support as required. Performing any other duties and tasks which may be assigned by the Senior Technician. Required skills: Basic knowledge of Microsoft Windows operating systems. Basic knowledge of Microsoft products especially the latest version of Office. Basic knowledge of IT hardware including PC's, laptops, projectors, printers, interactive devices and mobile devices. Willingness to learn new skills and understand new technologies. Good written, verbal, communication and numeracy skills. Ability to relate positively to young people. Ability to work on own initiative and as part of a team. A flexible approach. Additionally, the following experience would be beneficial: An interest in computer hardware especially PC and Apple. An interest in mobile device software and how they can be used in an educational environment. An interest in networking technologies/protocols. Good organisational and time management skills. Entry requirements: 3 GCSEs (or equivalent) at grades 4 (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3 (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working week: 37 hours per week, Monday to Friday, 8am - 4pm (flexible). The employer offers excellent benefits including: Free parking available on site. Inclusion in Benenden Healthcare Scheme. Apprentices are eligible to join the pension scheme after one year of employment. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!