Job Advert Operations Support Assistant (Part-Time) Location: West Mains Industrial Estate, Grangemouth, FK3 8YE Contract: 12-month temporary position Hours: 14 hours per week We are currently seeking a part-time Operations Support Assistant to join our team on a temporary 12-month contract. This role is based at our office in West Mains Industrial Estate, Grangemouth, and offers a consistent working pattern across Thursdays and Fridays. Key Responsibilities As part of our dynamic team, you will: Act as the first point of contact for all enquiries, liaising with service users, their representatives, and internal/external colleagues via telephone, email, face-to-face, online, and written communication. Plan and coordinate deliveries, collections, repairs, and maintenance visits, ensuring optimal routing and resource allocation. Process and update equipment requests, service user records, stock movements, repairs, and follow-up actions using JLES and related management systems. Provide technical support for JLES systems and mobile devices. Assist in preparing financial, stock, and management reports in line with statutory and regulatory requirements. Process financial transactions including purchase orders and invoices. Perform general office duties such as data cleansing, filing, photocopying, and maintaining stationery supplies. Support warehouse operations including stocktaking and other relevant tasks to ensure efficient service delivery. Deliver excellent customer service and ensure best value across all activities. What We’re Looking For To succeed in this role, you’ll need: Strong communication and interpersonal skills. Excellent organisational and IT capabilities. A proactive and flexible approach to work. A commitment to delivering high-quality customer service in a fast-paced environment. Additional Information Hours : 14 hours per week, Thursday 9AM-5PM Friday 9AM-4PM Location : Based at our warehouse office in Grangemouth. If you are the successful candidate, you will be required to carry out a Disclosure Scotland check. For further details, please contact Brian Stewart on 01324 508768.