Our client is a market leader providing high efficiency Humidification, dehumidification and HVAC products to their clients across the UK. They treat their Engineers well and pay door to door, from your home not their depot. Due to growth and expansion plans the company would like to recruit a well-motivated INSTALLATION Field Engineer to provide customer support and technical back up to customers.
Main responsibilities:
• Attend site as instructed to carry out servicing, repair, installation, commissioning and planned maintenance of humidifiers and dehumidifiers throughout the UK.
• Bring any issue affecting the equipment’s performance or safety to the user’s attention and recommend suitable remedial actions.
• Provide written reports summarising the work done, parts used, remedial work and corresponding parts required on completion of each service call.
• Complete all relevant and necessary in house or external training tasks within specific timescales.
Specific responsibilities:
• Regularly review your schedule of service and installation calls to ensure you fully understand the overall requirements of each job both technically and logistically.
• Follow the company’s service and installation process to ensure you provide the highest level of customer satisfaction.
• Promote our products and services over the phone and on-site during service visits.
• Always keep suitable and sufficient levels of spare parts, materials, and consumables on your vehicle.
• Ensure all stock movements between the warehouse, vehicles and site are recorded correctly.
• Carry out relevant and necessary in house or external training