Overview
Our client is a successful and well-established company based in Redditch. We are looking for a confident, positive and pro-active Customer Services Coordinator to join the experienced and dedicated team. If you have customer service, coordination or account management experience, this is an exciting opportunity to be considered.
Responsibilities
* Make daily outbound calls to ensure co-ordination with customers and installers during installations.
* Receive phone calls from customers answering any general enquiries and complaints.
* Liaise with Project Managers to ensure work is completed on time.
* Work towards and achieve targets, Key Performance Indicators (KPIs) for your region.
* Log service calls and issues accurately in CRM system.
* Ensure remedials are completed to customers satisfactions before signing jobs off.
* Accurately update systems and reports.
* Monitor and track status of all installs.
* Execute all elements of the installation process to provide extraordinary customer experience.
* Be the point of contact to follow-up any issues arising during installations in the cluster region.
* Undertake the collection of monies from customers related to installations in the cluster region.
* Support to ensure any outstanding works are completed within a reasonable time-period.
* Check and submit invoice paperwork to ensure on-time payments are made.
* Support in the complaints process (where applicable) to ensure complaints are handled quickly and efficiently.
Qualifications / Skills
* Excellent communication engagement skills and customer awareness with the ability to respond with a caring & empathetic approach
* Customer Service experience
* Able to work under pressure and meet deadlines & targets
* Experience of Microsoft packages and Outlook
* Experience of dealing with customer complaints
Salary and Benefits
Basic salary of £24,000 with a probation period; after probation there is a bonus based on customer care and feedback. Hours of work are 9-5pm Monday to Friday and free parking.
How to Apply
If you think you have the skills and experience that my client is looking for, please call or click APPLY.
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