Closing Date
31/08/2025
Job Title: Service Delivery Advisor (Technical Customer Service Advisor)
Location: Durrington (Worthing)
Contract Type: Permanent
Hours: 37/ week Monday - Friday
Salary: £26,800
There has never been a better time to join our organisation as we build towards a greener future, tackling climate change, minimising our environmental impact and reducing our carbon footprint!
Working in our busy Customer Service team isn't just a job, it's stepping stone in your career; with many career options and progression opportunities available you.
- Job Overview
Working in a busy customer focussed environment, you will be dealing with queries from external stakeholders such as developers, private homeowners, architects, plumbers etc, as well as internal stakeholders, on a variety of issues.
Your role is to solve queries at first contact where possible, which may be, discussing their requirements and providing advice on Developer Services applications, to assisting them on system issues.
Day to day duties include (but are not limited to):
- First time resolution of customer calls and effective administration of applications/correspondence/payments
- Addressing customers’ queries
- Keeping track of customer priorities and following up on commitments made to customers
- Ensuring Team targets are met
- Directing queries to the correct department if required
- Proactively identifying and solving problems
About You
You will be tech savvy with experience working in a customer service role. You will be able to pick up new technology quickly in order to advise others how to use it as well as fault find when customers are having difficulties on the system.
You will keep calm under pressure and have experience working to KPI's.
To be right for this role, you will have:
- Written and verbal communication skills
• IT skills, with the ability to learn new technology quickly
• Attention to detail
• Organisational skills
- Customer service focus
- Ability to collaborate effectively with others
- Persuasion and influencing skills
- Ability to present information to customers concisely, clearly and accurately
- Ability to work to demanding targets and deadlines in a high pressure environment
- Flexible, proactive team player with a can do attitude