Salary: £45,000 - 50,000 per year Requirements: 3 years experience in an MSP, ideally in 3rd line or senior 2nd line escalation Strong troubleshooting ability and calm under pressure Strong stakeholder communication (internal and external) ITSM/MSP tooling experience Responsibilities: Own and resolve high priority (P1/P2) escalations Troubleshoot across Microsoft cloud, servers, virtualisation and networking Support and guide 2nd line engineers on complex issues Manage tickets and communication via ConnectWise Work with third parties and senior stakeholders to reach resolution Technologies: Cloud Support ITSM Active Directory Azure Hyper-V IaaS Microsoft 365 Office 365 SharePoint VMware Windows More: We are a leading, accredited MSP located in Central London, offering a range of benefits including a salary of £45,000 - £50,000, 28 days of holiday, paid certifications/qualifications, healthcare, and hybrid working options. Our skilled Service Desk team supports a broad client base and operates a structured escalation function for P1 and P2 incidents. We are looking for a 3rd Line Support Engineer to join us, working closely with the Service Desk Manager, Escalations Team Leader, and other senior engineers. last updated 8 week of 2026