Customer Services Advisor - Portsmouth 430R
Join to apply for the Customer Services Advisor - Portsmouth 430R role at HM Revenue & Customs
Job Summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees about what it’s really like to work at HMRC.
Portsmouth
Our purpose is vital: we help people pay the correct amount of tax and provide financial support to families and individuals. We handle around 50 million calls and 15 million pieces of correspondence annually, supporting public services like hospitals and schools. This role offers a great opportunity to start your career with HMRC, with prospects for progression and development.
We aim to be the best customer service organization in the UK, and we seek enthusiastic individuals to help us achieve this. Learn more about working at HMRC and ask questions through our channels.
Job Description
As a Customer Service Advisor, you will be the voice of HMRC, using your communication skills to provide excellent service via telephone, email, or web chat. We will fully train you to handle various conversations and deliver clear, quick information. We invest in your development and offer a supportive, inclusive culture with a focus on work-life balance. Your work will impact society positively, supporting public services and benefits.
Role Overview
You will be the frontline support for our customers, providing advice and assistance, mainly over the phone.
Responsibilities
* Speaking to customers on the phone, assisting with questions or issues.
* Helping customers pay the correct amount of tax on time.
* Taking payments via phone and online services.
* Creating and updating customer records.
* Supporting customers online through webchat and email.
Part-time requests will be considered (minimum 25 hours/week). Full-time training in the office is required for 6-12 weeks, from 9am to 5pm. Find out more on the Civil Service Careers website and attend our virtual event on 9th May to learn more.
Person Specification
No experience necessary; full training provided. Candidates should be comfortable talking on the phone, discussing debt, and writing notes. We seek individuals with drive and passion, strong communication skills in English (and Welsh if required), customer-focused attitude, resilience, ability to provide clear information, handle various conversations, and basic math skills.
Additional Information
This role is not eligible for skilled worker sponsorship due to salary below the threshold (£38,700 or reduced to £30,960). HMRC offers flexible/hybrid working, generous leave, pension contributions, family policies, personal support, and development opportunities. The salary is £26,770 plus £7,755 pension contribution.
Selection involves eligibility checks, application review, civil service customer service test, and a video interview based on Civil Service Behaviours. Ensure timely completion of each stage. Reasonable adjustments and diversity policies are in place to support applicants. Successful candidates will undergo security and background checks, including criminal record and identity verification.
Additional Details
Open to UK nationals, Irish, Commonwealth, EU/EEA/Swiss nationals, and those with settled or pre-settled status or eligible limited leave to remain. The Civil Service values diversity, promotes equal opportunities, and is committed to inclusion.
Contact and Further Information
For queries, contact the Volume Recruitment Team at csgrecruitmentqueries@hmrc.gov.uk. For more details, visit the Civil Service website and review the Civil Service Code and related policies.
#J-18808-Ljbffr