Are you passionate about maintaining high standards and ensuring a safe, clean, and welcoming environment for our customers? LiveWest is looking for a dedicated Estate Officer to join our Supported Housing team. This role is perfect for someone who enjoys hands‑on work, has a keen eye for detail, and thrives in a collaborative environment.
Key Responsibilities
* Property Maintenance: Undertake minor maintenance work and repairs, ensuring properties are kept in excellent condition. Report any major repairs and liaise with contractors to ensure timely and effective solutions.
* Cleaning and Decorating: Maintain communal areas, including gardens, and prepare vacated properties for new customers by cleaning and redecorating as needed.
* Security Management: Ensure communal areas are secure by locking and unlocking facilities at agreed times, and maintain the security of void properties until new tenancies begin.
* Stock & Administration: Manage cleaning materials inventory, keep records of expenditure, and ensure all administrative tasks are completed accurately.
Skills and Experience
* Experience of gardening, cleaning, minor maintenance repairs and/or decorating; willingness to undertake all.
* Show an awareness of personal health and safety.
* Experience of assisting customers and providing excellent customer service.
* Experience or confidence to liaise with contractors and sometimes act as the main point of contact between them and the customer.
* Ability to work using own initiative and remain calm under pressure.
* Good customer service skills; understanding of customer care.
* Positive attitude and takes pride in work.
* Good interpersonal skills with the ability to build good relationships with customers and colleagues.
* Have a full, valid UK driving licence with access to a suitable vehicle.
Benefits and Rewards
* Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service – option to purchase up to 5 extra days (pro‑rated for part‑time roles).
* Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
* Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including a Blue Light Card.
* Learning and Development: Ongoing personal and professional growth opportunities.
* Family Support: Policies including a new child payment.
* Well‑being Matters: Mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
* Smarter Travel: Cycle to Work and Car Benefit schemes.
* Giving Back: Up to four paid volunteering days a year to support our communities.
This role is full time, permanent, with a 37‑hour weekly commitment. It is a field‑based position covering the Bristol area and can be offered on a job‑share (3 days & 2 days) or part‑time basis.
We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory enhanced DBS check. Please note: this role is not eligible for visa sponsorship. Applicants must have the right to work in the UK for the full duration of the role without requiring sponsorship.
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