Exciting Times at Chiswick!
Virgin Active Chiswick is undergoing a multimillion-pound refurbishment, transforming our club into a premium wellness destination. This is an exciting opportunity to join us during a pivotal phase of change. We’re looking for a dynamic and commercially focused Sales Membership Manager to lead a pre and post sales campaign, grow our membership base in both volume and yield, and drive change management for our existing members and team during this period of transformation.
Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. So we take value in recruiting only the very best Sales Membership Manager to join our Club teams, to support in the management of our clubs.
As an Sales Membership Manager, you will lead the Experience Team to deliver outstanding members’ and prospects’ experience daily, exceeding expectations and fostering loyalty.
The Role
* Having direct accountability and responsibility for leading the Experience team, ensuring the club is fully staffed to deliver exceptional service and meet daily budgets.
* Guaranteeing prompt handling of all membership inquiries, overseeing any necessary escalations.
* Managing membership administration, maintaining accuracy and GDPR compliance.
* Being accountable for all sales for your assigned club, ensuring all sales budgets are achieved, including volume, revenue and sales mix, junior memberships and joining fee budgets.
* Leading and executing the pre and post sales strategy during refurbishment, including outreach, community engagement, and conversion of leads into new memberships.
* Driving membership yield and volume growth, maximising opportunities through proactive sales initiatives and strategic partnerships.
* Leading change management communication with existing members, helping them understand and buy into the new club vision.
* Coaching and developing your team to adapt to the new club environment, ensuring consistency in service delivery.
* Monitoring and tracking all membership results and activity levels on a daily, weekly and monthly basis by using the systems and tools provided.
* Producing accurate, transparent reports and analysis as required by the General Manager, Regional Business Director and the rest of the business.
* Taking on the responsibilities of the Duty Shift as needed, demonstrating flexibility and dedication to the needs of the business, leading by example in all aspects of club management.
Experience
* Strong people management and organisational skills, fostering a cohesive and high-performing team.
* Proven track record of surpassing financial targets, driving success and growth.
* Experience from a Sales/KPI driven background is essential.
* Proven experience in pre-sales campaigns and membership growth strategies, preferably within the fitness or leisure industry.
* Demonstrated success in change management and stakeholder engagement, with the ability to lead through transitions effectively.
* Excellent communication and negotiation skills, with an ability to influence internal and external stakeholders.
Our Perks
* 30 days (including bank holidays) annual leave plus a Celebration Day – and we want you take them
* Access to The Peoples Pension, with our contributions at 3%
* Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
* We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% off PT sessions.
* You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2) -
* Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.
* Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions.
* We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges.
* Access to ePoints, offering loads of online discounts to retailers.
* Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructors.