Location
London, United Kingdom
Contract type
Short term Contractor (inside IR35 – until 31st March 2027)
About the Role
The Senior Insights Manager will bring together data and insights to inform action to increase digital inclusion for underserved population groups. The role supports research and evaluation studies, shapes and delivers thought leadership pieces and produces best‑in‑class succinct case studies and briefs on key themes such as mobile digital skills and handset affordability.
Key responsibilities
- Bring together data, insights and learnings from partner engagements in an easy‑to‑understand, compelling and actionable way to inform industry and policy action.
- Produce high‑quality case studies highlighting successful initiatives and learnings, as well as briefs or blogs on key topics including affordability, digital skills, gender inclusion and disability inclusion.
- Support robust research and evaluation studies across a range of markets.
- Engage with the mobile industry and key stakeholders to provide advisory services on opportunities to advance and scale commercially sustainable impact through mobile internet adoption and use.
- Work effectively with other members of the Connected Society and Connected Women teams and other Mobile for Development programmes on shaping and delivering relevant insights.
Qualifications and experience
- Strong thematic understanding of mobile internet adoption and use in low‑ and middle‑income markets and the commercial and social benefits of mobile technology.
- Knowledge of key issues and barriers facing underserved populations in accessing and using mobile internet.
- Experience working with underserved populations in emerging markets.
- Commercial experience, ideally within or for the telecoms industry (e.g. as a management consultant or part of a research agency).
- Research expertise and familiarity with different research and evaluation methods.
- Capability to draw on and triangulate a wide range of data sources to provide key and actionable insights for stakeholders including mobile operators and policymakers.
- Excellent fluent written and oral communication skills in English; ability to synthesise thought‑leadership deliverables into succinct key messages and tailor structured storylines for diverse audiences.
- Experience establishing and managing productive senior client relationships; delivering results through individual contribution and culturally diverse, collaborative teams.
- Strong relationship management, teamwork and collaboration skills; flexibility and willingness to support and input into larger multidisciplinary groups.
- Excellent cultural awareness and a desire to work with teams around the world.
- Willingness to travel internationally, including to emerging markets.
- Right to work in the United Kingdom.
Personal qualities
- A self‑starter, highly motivated to develop initiatives and drive them through to completion, able to work independently with an entrepreneurial, creative, can‑do orientation.
- Conscientious, with high personal standards and attention to detail.
- Team player, happy to work in large multi‑disciplinary groups, flexible and supportive.
Benefits
Competitive compensation, significant learning & development opportunities, generous holiday allowance, four additional days off for professional development and a flexible working environment.
