3rd Line IT Support Engineer - £50k - £55K + £5,460 Car Allowance + 5% Bonus + Benefits Package. Hybrid Working - 4 Days a Week Onsite. Barnsley, South Yorkshire. T6/MN/1239423.
*Must be Eligible to work in the UK.
Leading dynamic manufacturing business requires an experienced 3rd Line IT Support Engineer. The role will suite a 3rd Line IT Support professional with broad experience covering End User Compute & the ability to troubleshoot Networking Incidents.
*This is a Business As Usual (BAU) - 3rd Line IT Support role.
Role:
* Provide 3rd Line IT Support for an end user base of (x400 onsite end users & approximately 2,500 UK Wide) - The role sits within a 3rd Line IT Support team of - x6 3rd Line IT Support Engineers.
* Main bulk of the role will focus on supporting End User Compute - mainly 3rd Line Remote Desktop Support - with some onsite IT Support for x400 onsite end users.
* Role will sit in a 3rd Line Support team - dealing with escalated Incidents & Tickets.
* Managing & resolving 3rd Line Incidents.
* Troubleshooting Networking Incidents - SD-WAN, Wi-Fi, Aruba, Cisco, Networking.
* ITIL Framework - aligning to the ITIL Framework - SLAs, Incident & Raising IT Change Requests etc.
Skills Experience Required:
1. 3rd Line IT Support - must have ...