As a Casual Front of House Assistant, you’ll play an important part in ensuring our guests receive a warm welcome and enjoy outstanding service throughout their visit.
Responsibilities
* Greeting and serving guests promptly and professionally
* Maintaining clean and tidy front and back of house areas at the end of each shift
* Understanding and complying with the Weights & Measures Act 1963
* Building positive relationships with customers and handling enquiries and complaints courteously
* Being aware of health & safety requirements and reporting any maintenance issues promptly
* Keeping your manager updated on outstanding actions
* Completing required e-learning and training
* Supporting wider operational duties as needed
About You
You’ll be someone who brings genuine enthusiasm and professionalism to your work. We’re looking for:
* A passion for delivering great hospitality
* A friendly, positive attitude and a natural "can-do" approach
* Excellent attention to detail
* The ability to stay organised and prioritise effectively
* Confidence in making decisions and taking responsibility
* Strong communication skills
* A proactive mindset with the ability to influence positively
* And of course a sense of fun!
What You Need to Succeed
* A people-focused approach and excellent customer service skills
* Experience in a customer-facing role ideally within hospitality, but not essential
* A willingness to learn and contribute to a supportive team environment
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