An opportunity has become available to work within our data admin team.
The successful applicant will undertake a wide range of administrative duties such as processing information (electronic and hardcopy) to patient medical records with accuracy in a timely manner. Following practice protocols and procedures to recall patients for their long-term condition annual reviews. The candidate will also be fully trained to support the reception team to cover holidays and absence to provide excellent customer service to our patients.
Previous experience of working with the NHS or a GP Practice using the SystmOne clinical system is desirable but not essential as training will be given to the right candidate.
Main duties of the job
Your main duties will be to work alongside the Data Admin team to scan and attach clinical letters and correspondence from hospitals and other services onto the patients electronic medical record.
To review the monthly chronic disease registers and recall patients and invite them to attend for an appointment.
Undertake a variety of Information Technology (IT) duties such as updating the Practices website and monitoring our social media account along with reporting and resolving minor IT issues.
You will also receive training on reception to cover holidays and absences and project a positive and friendly image to patients.
The post-holder will be expected to undertake training, which is appropriate and relevant, to enhance and progress their role within the Practice.
About us
We are a friendly, approachable, forward-thinking practice committed to providing high quality medical service.
We have an excellent team of doctors, advanced clinical practitioners, nurses, health care assistants and administrative staff working to give you the best service.
We also work closely with the district nursing and health visitor teams which allows us to provide high quality care for our patients.
Job responsibilities
The duties and responsibilities to be undertaken by the practice administrative team will be varied dependent on current and evolving practice workload and staffing levels.
To receive hospital letters electronically or via the post and to be able to scan and attach the documents onto the patients medical record accurately and efficiently.
To be able to read the document attached and identify if any actions are to be taken and assign to the relevant clinician in the correct timescale following practice procedures.
Read code letters attached to the patients medical record following practice protocol.
Notify patients via text, letter or telephone call to invite them to book an appointment for their annual review.
Manage information on our Honour Surgerys website and Facebook page.
To be confident with all functions of the clinical systems and bespoke computer software used in the Practice.
To report and resolve any faults and IT issues to SystmOne or the NHS IT.
To be familiar with SystmOne functionality to be able to add, amend and create self‑populating templates, letters and electronic referral forms.
To digitalise patients medical records by scanning their Lloyd George paper notes onto the database.
Qualifications
* Experience of administrative duties
* Experience of working with the general public
* Experience of working in a healthcare setting
* Excellent communication skills (written and oral)
* Effective time management (planning and organising)
* Strong IT skills
* Ability to work as a team member and autonomously
* Good interpersonal skills
* Ability to follow policies and procedures
* Ability to work under pressure
* EMIS/SystmOne user skills
* Forward thinker
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