Senior IT Support Engineer (2nd/3rd Line) - Manchester - £30,000-£35,000 A growing and forward-thinking business is seeking a skilled Senior IT Engineer (2nd/3rd Line) to join its IT team during an exciting phase of expansion. This role has arisen due to genuine business growth and offers a structured pathway for progression, particularly for those with ambitions to step into leadership roles. If you're looking for a position where you can make a tangible impact, contribute to a variety of projects, and grow within a company that actively invests in its people, this is a fantastic opportunity. This is a hybrid role, with three days a week based at the company's Manchester office and two days working from home (post-probation). Key Responsibilities: Provide 2nd/3rd line technical support for hardware, software, networks, and business applications. Lead resolution of escalated technical issues and serve as a key contact for complex IT problems. Diagnose and resolve issues across Microsoft Windows environments. Support the development and delivery of the company’s IT strategy. Contribute to infrastructure improvement projects and business continuity planning. Track and report on help desk KPIs, including response and resolution times. Mentor and support junior team members, promoting a culture of technical excellence. Standardise IT systems, policies, procedures, and documentation. Monitor security posture and lead improvements aligned with best practices. Liaise with third-party suppliers, manage IT contracts, and assess service performance. Identify and implement opportunities to improve IT efficiency, security, and resilience. Support day-to-day IT operations, including onboarding/offboarding, asset management, and user training. Key Skills & Experience: Essential: 4 years' experience in Senior IT Support or 2nd/3rd Line roles. Experience of: Microsoft 365 including Exchange, Teams, SharePoint, Intune, Azure AD. Windows Server and Desktop. Networking including TCP/IP, DNS, DHCP, VPNs, firewalls, switches. Cybersecurity and endpoint management best practices. Strong troubleshooting, diagnostic, and customer service skills. Experience with hardware support, mobile device management & ERP system administration. Experience with vendor management and involvement in project delivery. Desirable: Exposure to virtualisation (Hyper-V, VMware), cloud platforms (Azure, AWS), and backup solutions. Scripting and automation experience such PowerShell. Certifications such as CompTIA Network, Microsoft Certified: Azure Administrator, or ITIL. Benefits: Bonus scheme based on company profit. Hybrid working pattern – 3 days in the office, 2 from home. Career progression. Exciting project involvement. Supportive, collaborative team culture. If you are interested, please apply now!