Executive Front of House Host
Hospitality / Customer Service Experience is essential
Main duties
1. Work as part of a small team of executive hosts to support the day to day running of the house, including extensive formal & kitchen gardens and the conference facilities
2. Ensure high standard of cleaning, catering and maintenance requirements are met and issues escalated as necessary
3. Flexibility in working hours, including travelling between locations, evening working with some overnight stays
4. Be adaptable to a changeable environment and able to operate on a flexible rota system
5. Ability to host high profile customers with discretion and 5 star excellence
6. Manage all logistics in support of Customer Visits
7. Fully understand and comply with client strategy, policies and procedures
8. Provide a VIP Concierge Service, including “Meet and Greet”
9. Develop effective professional working relationships with client personnel at all levels of the Organisation.
10. Develop effective professional relationships with home and international customers
11. Ensure all AV/IT requirements are managed, ensuring all equipment is in good working order daily.
12. Support Emergency Procedures as necessary
13. Undertake mandatory training courses relevant to the role
14. Work closely with the in house catering team to adapt seasonal menus
Key skills
15. Extensive hospitality / customer service experience is essential
16. Customer focused – always putting the Customer at the forefront of everything you do.
17. Ability to remain calm and composed under pressure
18. Ability to communicate effectively with Customers and personnel at all levels of the Organisation
19. Cultural Awareness
20. Organisational and Time Management Skills
21. Ability to Problem Solve and escalate when necessary
22. Customer orientated approach with a high attention to detail
23. Knowledge and operational experience of Microsoft Office software
24. Desire to continually improve and self develop
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