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Operations Administrator, london (city of london)
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Client:
360 Talent
Location:
london (city of london), United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
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Job Views:
2
Posted:
22.08.2025
Expiry Date:
06.10.2025
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Job Description:
Customer Service Operations Supervisor -
Global Luxury Fine Jewellery House - London
12 month Fixed Term Contract
About:
To efficiently and effectively manage Customer Service Operations activities related to the servicing of luxury brand products by ensuring:
* Repairs are received, collected, transferred from/to the right locations on a daily basis
* Flows in SAP are managed accordingly
* Rotate within the Operations department of the service centre (operations hands-on activities, spare parts management, post room)
Responsibilities:
* Operations - to include management of all watches and fine jewellery repairs, to all locations. Push the repair through the flow in SAP accordingly.
* Checking of Export documents (i.e. created Transfer sheet shows all listed items correctly, created CS Shipping Invoice shows HS codes are present etc)
* Post Room general activities, record tracking details accurately to ensure security procedures are followed.
* Creation of shipping labels (using SAP system, MyDHL, Temis City Service – training provided)
* Processing Repair flows inbound & outbound via SAP & their relevant repair flows
* Supply and Matching, manage the reception of the spare parts
* Support to replenish kit boxes (place order & fill boxes with consumable parts)
Qualities:
* Reliable, efficient & organized with good time management, ‘Can-do’ positive approach
* Work efficiently in fast paced environment, great team spirit, client focused mentality
* Able to work independently & take personal ownership under pressure & to deadlines
* Able to handle multiple flows with various complexities, able to solve issues independently
* Computer Literate, SAP experience a benefit, Excel, Outlook, MS office, Teams
* Confident with systems, excellent attention to detail & problem solving
* Customer service / Logistics / Administrative / Operations / Warehouse / Post Room / Supply & Matching related experience, desired.
360 Talent are a high-end retail recruitment firm providing strategic solutions to connect high calibre candidates with Fashion, Beauty and Lifestyle brands across global markets.
Explore all our latest opportunities and industry updates on our website & find us on LinkedIn, Facebook, Instagram & TikTok!
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