My client is a fast growing technology company with a unique and innovative product. With a focus on innovation and excellence. The role is to provide exceptional customer support. Key Responsibilities: * Responding to customer queries via email or on social media platforms * Prioritising daily customer support queries and providing timely resolutions * Handling technical inquiries from non-technical users with clarity and expertise * Working towards achieving an excellent first-time resolution for customers * Adapting to the growing needs of our EU business, with an initial focus on 30% European and 70% English queries Essential Skills/Qualifications: * Excellent proficiency in both verbal and written English and a European Language (Spanish or Italian) * Demonstrated ability to comprehend technical queries and provide effective solutions * Prior experience in customer service * Strong organisational and problem-solving skills * Experience in a digital environment * Proven track record of generating sales leads * Willingness to go the extra mile to engage customers, fostering positive reviews and feedback for business growth. Preferred Skills/Qualifications: * Previous experience working for an e-commerce brand * Familiarity with email customer service for technical products/brands * Knowledge of CRM systems, particularly Shopify/Gorgias experience * Comfort...