We'd love to hear from you if you’re: experienced in running visitor operations and high-quality experiences confident in working productively with a variety of partners, individuals and organisations someone who keeps calm and focused in a busy working environment adept at leading operations, including rotas, budgets and planning, across a complex site a collaborative leader who takes time to support people in your team and beyond experienced in organising events and exhibitions supported by targeted marketing Visitor Operations & Experience ManagerThe 70-strong team at this spectacular Victorian gothic house have ambitious plans for growth over the next few years. Tyntesfield’s excellent location just outside of Bristol means there is great scope to develop the visitor experience to this vast estate, and the team are encouraged to be forward thinking and creative in their approach. There is a strong sustainability focus at the property with working kitchen gardens that produce delicious produce for the café and restaurant. For more information about our property please visit www.nationaltrust.org.uk/tyntesfieldAs a member of the leadership team, you’ll oversee visitor operations, aiming for excellence every day. You'll have budgetary control, with a focus on increasing income from admissions, events and membership to reinvest in looking after the Bristol Property Group. You’ll work with partners to bring the stories of this place to life for everyone who visits, whatever their interests and backgrounds. You’ll design and promote events and experiences that appeal to many different people, and you’ll champion the Trust’s values of welcoming everyone. You’ll create a positive and productive work environment for your team, who take the lead on welcoming visitors, events, learning, marketing and more. You’ll manage recruiting, coaching and developing staff and volunteers. This is a busy, exciting and fast-paced role, with plenty of variety and responsibility. You’ll take part in duty management, and you’ll deputise for the General Manager (including at weekends), as well as running visitor operations and helping to shape our plans. You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme (for roles that meet the salary criteria)• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 19 April 2026 *Internal Applicants only* Our colleagues work for the National Trust in many locations and sometimes don't have easy access to internal vacancy listings. Using the internet ensures we can reach as many of our colleagues as possible. We appreciate that this can be frustrating for external talent. Do note that some roles are released externally after an initial period of time. To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 174289IRC174289BristolPermanent f/t (37.5 hrs pw)Ends: Apr 19th 111.5 mi from undefinedINTERNAL APPLICANTS ONLYWe’re looking for someone who leads the way in giving visitors the best experiences and the highest standards. If this sounds like you, we’d love you to join us as Visitor Operations and Experience Manager at Bristol Property Group as part of our leadership team. This is a chance to make a real difference, developing different experiences for different people and helping to look after nature, beauty and history for everyone.Tyntesfield, Wraxall, Bristol, BS48 1NTCompliance.Eligibility to Work in the UK36,621 pa