Our client is currently seeking an Assistant Patient Coordinator.
This position requires you to go onsite to Shrewsbury, MA - MUST be able to make this commute. Hours: Tues-Fri 10a-7p, Sat 10a-3p.
Position Summary
We are seeking a client-facing sales and marketing professional with a proven track record of success. The ideal candidate will bring confidence, a proactive yet tactful personality, credibility, and high integrity coupled with an excellent work ethic. They will excel in building relationships and creating lifetime partnerships with patients, thriving in a high-energy environment. Team members work in a proactive environment with self-accountability.
Responsibilities:
* Educate patients and potential patients on our services, creating highly customized treatment plans to help them look, feel, and be their best.
* Sell the value of our services during consultations and treatments.
* Follow up with previous patients to cultivate ongoing relationships and renew their interest in partnering with the company.
* Create partnerships in the community and cultivate lasting relationships with patients.
* Support and participate in outbound marketing activities to develop synergistic partnerships with local complementary businesses.
* Partner with the Patient Coordinator to manage and oversee daily clinic operations, including accounting, scheduling, sales, marketing, client retention, inventory management, and patient check-in/out.
* Create a strong clinic culture and motivate others for optimal performance.
* Greet patients in a friendly manner, answer incoming calls, handle patient scheduling, and manage pre- and post-visit communication.
* Process patient charts to ensure highly developed treatment plans, adjust as necessary, and ensure payments are made for services.
* Evaluate guests’ suitability for laser, aesthetic, and other non-surgical cosmetic services.
* Follow proper protocols for lasers and aesthetic devices, maintaining consistent adherence to established patient care standards, and act as a liaison to the medical director.
* Perform services including IPL / Photofacials, Fractional Laser Treatments, DiamondGlow Facials, Laser Hair Removal, EMSCULPT NEO + CoolSculpting Treatments, Venus Legacy, and PICO Genesis Tattoo Removal.
* Be knowledgeable in treatment protocols and all services offered, plus retail product lines (SkinCeuticals, SkinMedica, Obagi, NeoCutis).
Requirements:
* Must be a licensed esthetician with management experience.
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