Company Overview
Best Western Calcot Hotel is a prominent establishment in the hospitality industry, located just 4 miles from Reading City Centre. Our mission is to provide exceptional service and comfortable accommodations, ensuring that every guest has a memorable experience.
Summary
The Operations Manager will support the smooth day-to-day running of hotel operations in line with the SGS Mission Statement. The role deputises for and supports the General Manager, ensuring brand standards are consistently upheld. With a strong focus on guest experience, product quality, and team development, the postholder will drive operational excellence across all departments. A key responsibility will be managing costs effectively while ensuring sales and profit targets are achieved.
Responsibilities
* Proven leadership experience within the hospitality industry (ideally at Operations Manager, Deputy GM, or equivalent level).
Strong commercial awareness with the ability to drive revenue while managing
costs effectively.
* Solid understanding of hotel operations including F&B, Rooms, Sales, and Revenue.
* Knowledge of financial management, budgeting, and reporting processes.
* Strong people management and coaching skills, with the ability to build high-performing teams.
* Excellent communication, organisational, and decision-making abilities.
* Demonstrated ability to deliver outstanding guest service and handle guest issues professionally.
* Up-to-date knowledge of Health & Safety, statutory compliance, and HR practices.
* Flexible and adaptable approach, with the ability to lead by example across all departments.
* Proficient in hotel management systems and Microsoft Office applications.
Key Responsibilities
* Take control and accountability for designated areas of the hotel.
* Work closely with the General Manager, Head Chef, and Sales Manager to ensure the smooth running of all hotel operations.
* Maintain the highest standards of cleanliness, maintenance, and safety across the property at all times.
* Oversee key departments including Sales, Revenue, F&B Operations, Reception, and basic Finance functions.
* Deputise for the General Manager, ensuring statutory and legal compliance across the hotel.
* Drive the achievement of all KPIs, including financial and compliance targets.
* Actively participate in guest-facing activities to promote the hotel's services and products.
* Stay informed about competition and market trends to maintain a competitive edge.
* Operate within agreed budget parameters, maximising revenue while controlling costs.
* Collaborate effectively with all Heads of Department (HODs).
* Monitor and control departmental expenses in line with agreed budgets.
* Lead, coach, and motivate teams to deliver exceptional guest experiences that encourage repeat business.
* Foster a culture of flexibility within the team to enhance cross-training, support absence cover, and maintain service standards.
* Support HR in creating departmental training plans, delivering training, and evaluating effectiveness.
* Assist HODs in conducting timely and constructive performance appraisals.
* Ensure the team continually improves product knowledge to maximise revenue and guest satisfaction.
* Always uphold and promote the professional image of the hotel.
* Communicate Health & Safety meeting outcomes effectively to all team members.
* Ensure compliance with brand, hotel, and company operating standards across all departments.
* Keep all departmental SOP manuals up to date and ensure risk assessments are completed for all employees by their respective HODs.
Job Type: Full-time
The applicant should have at least 2 years' experience in a similar Role
Salary: £30,000 - £35,000.00 per year Pending Experience
Job Type: Full-time
Pay: £30,000.00-£35,000.00 per year
Benefits:
* Employee discount
* On-site parking
Work Location: In person