Job Description
First Line Service Desk Analyst - Networking, Cloud + Data Centre - Maidenhead - £26-30k
* Do you want a role that will provide you with an outstanding career path through support into engineering?
* Do you want to work for a business that's invested in your progression?
* Do you want access to unlimited training and development?
Opportunity to work at a multi-million-pound Solution Provider working on their First Line Support Desk. A massive opportunity to progress and build a career within the Cloud & Networking space. Your duties will be to process tickets and assist with client continuous improvement plans, while co-ordinating with the 2nd line team for optimal service.
Required: Either educational or practical
* Experience in a 1st line troubleshooting role
What you'll be doing:
* Logging and resolving 1st line support tickets
* Troubleshooting faults - eg from basic issues to mapping network drives
* Getting involved in Cloud + Data Centre & Networking issues and tickets.
* Working with ConnectWise (or ideally, have used it before)
* Utilise soft skills to manage customer escalations effectively and efficiently
* Proactively communicating with customers to ensure updates are clear and consistent
* Suggesting ideas to help streamline the desk and improve SLAs
What you'll need:
* Experience on a busy IT service desk (MSP experience ideal)
* Previous use of ConnectWise (ideal) or ServiceNow
* Strong troubleshooting mindset
* Hunger to learn, improve and grow
* Based within commuting distance to Maidenhead
We're looking for a first line service desk analyst that wants to progress and build their career in the cloud and Networking space for an impressive, caring IT Managed Service Provider.
First Line Service Desk Analyst - Networking, Cloud + Data Centre - Maidenhead
3rd Line Networking Engineer - Draytek/Meraki/Sophos - MSP Projects + BAU - Maidenhead - £40k - £50k
* Want to step into a 3rd line role that balances project work with high-level BAU?
* Looking to join a business mid-growth - where the possibilities for progression are endless?
* Keen to work in a skilled, collaborative team where you're valued?
We're working with a fast-growing Managed Service Provider based in Maidenhead, who are investing heavily into their tech team and growing massively. They're currently looking for a 3rd Line Networking Engineer to get stuck into a variety of client projects and support work.
If you're someone with solid networking experience, that has had experience cracking on with networking, 365 migrations, Router/Firewall upgrades and customer environments, this could be a great next step.
What you'll be doing:
Delivering networking-focused projects - Routers, APs, Switches
Hands on with: Draytek, Cisco Meraki, Sophos, Fortinet, Unifi, Aruba,
Assisting in projects around M365, SharePoint, Firewall upgrades, VM migrations
Supporting high-level BAU escalations
Gathering requirements, creating scopes of work, risk analysis & project sign-off
Working on customer sites where needed (local break-fix, migrations, installs)
Liaising with presales on project planning
What we're looking for:
MSP background
Strong networking experience - installations, migrations, troubleshooting
Good working knowledge of Routers, Switches and wireless kit
Confident in client-facing delivery - including break fix, project rollouts and scoping
Based within commuting distance to Maidenhead
These guys are a genuinely caring massively growing MSP and this is a rare high potential role - You'll work closely with the Projects and Engineering team, taking ownership of scopes, contributing to delivery, and acting as the senior point of escalation for networking issues. You'll also support on break-fix, and collaborate with presales to map out and deliver project phases.
It's a very technical role with lots of room to grow and shape your future
This is a brilliant opportunity for a solid 3rd line engineer with a networking bias, who wants to move deeper into project delivery and make their mark as the business grows.
3rd Line Networking Engineer - Draytek/Meraki/Sophos - MSP Projects + BAU - Maidenhead - £40k - £50k