The Westminster Move On and Resettlement Service supports clients across a range of semi-independent properties.The recovery worker will manage a caseload of clients, supporting them towards recovery and move on, ensuring that each client is provided with person centred support and empowered to make changes in their lives, including linking them in with all necessary external agencies.The recovery worker also works closely with a range of other professionals from health and substance use, who provides in-reach support to our clients.KEY RESPONSIBILITIES1. Case management· To hold regular keywork sessions with you clients· To accompany clients to appointments as appropriate· To assess referrals into the service· To induct new clients in line with the project's aspirations and objectives· To use a range of specialist assessment tools to engage clients in the asset based support planning process.· To identify client's goals and aspirations and involve them in the development of safety and action plans · To update St Mungo's client database with all relevant information, ensuring that safety plans and other assessments are reviewed regularly and kept up to date· To work with a range of agencies to ensure all clients have access to relevant services, including both statutory and non-statutory support· To provide specialist advice, coaching and training to clients on future housing, health, welfare benefit claims and other issues as necessary· Ensure clients have the skills, knowledge and confidence to move on successfully.· To cover duty tasks in our offices, including dealing with phones, post and all other enquiries, either on a duty rota, or on an ad hoc basis, depending on the project needs· To support colleagues in diffusing difficult or dangerous situations and to summon outside assistance when necessary· To working to psychologically informed principles in line with St Mungo/s PIE principles.· To promote client involvement and work to St Mungo's client involvement strategy.2. Housing Management Financial and Administrative Duties· To ensure that rental income is maximised by filling voids promptly and in line with the project's policy.· To maintain a high standard of record keeping and keep all financial and administrative systems up to-date and in line with policy.· To ensure that all written work both for internal and external use is of a high standard.· To carry out premises inspections, and health and safety inspections and tests, ensuring prompt and accurate record keeping and appropriate follow up of issues.· To respond promptly to reports of maintenance problems, ensuring follow up as appropriate, and in line with St Mungo's policies.3. General· To keep abreast of current housing legislation, welfare benefit legislation and other matters relevant to successful support and resettlement of clients· To represent St Mungo's and the Project externally at meetings, open days and events, as requested· To adhere to St Mungo's Policies and Procedures at all times· To cover for other members of the team and division as necessary· Undertaking travel between projects and houses across Westminster and beyond.· Being proactive in reviewing and evaluating own performance and identifying and acting upon areas for improvement and development· Undertaking, as required, any other duties compatible with the level and nature of the post and/or reasonably required by more senior members of staff· To attend shift handover meetings, fortnightly team meetings, team review days and other meetings as agreed with the Deputy Manager and/or Service Manager. To chair and take minutes of meetings, as requested· To work on a shift rota in line with local working practice. Currently this means Monday- Friday 9-5 and one weekend in four.This job description covers the current range of duties and will be reviewed from time to time. It is St Mungo's aim to reach agreement on changes, but if agreement is not possible, St Mungo's reserves the right to change this job description.
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