Here at the Mick George Group we are currently recruiting a Concrete Administrator to join the team. Location: Mick George Head Office Working Hours: Monday - Friday between 8am – 5pm, Occasional Saturday work as and when required. (additional hours if required) Pay: To be discussed at interview Benefits: Company Pension, Employee Assistance Programme, 28-Days holiday including bank holidays, Company benefit platform, Cycle to work scheme, PPE provided, Internal training and room for progression. The role will heavily rely on a positive, customer service focused individual who thrives in fast paced environment. Day to day involvement with all the Concrete Team, supporting customers with their orders, answering the phone lines, organising order inboxes, Ensuring the customer has the ultimate experience where they can, with various administrative tasks from taking and booking on orders, managing enquiries, helping with invoice queries, tickets requests, portal use, reports, QC checks, inboxes etc. Responsibilities to include Checking purchase orders are added to jobs and additional charges required. Invoice Queries & Ticket Requests Booking on orders for sales team and customer service if required. Organising refunds for customers for sign off. Diary/Inbox management Using multiple systems. Back up customer service communicating with customers, managing expectations, ETAS, and updating on delays Following procedures in place to ensure work is completed correctly Making sure attention to detail is of the highest standard Organising invoice query and complaint details for directors Any adhoc duties required by the department Skills & Competencies Required Computer literate & Microsoft Office Skills Flexibility to get tasks completed as needed with excellent attention to detail Ability to work under instruction whilst using own initiative where necessary Highly organised with a polite and confident telephone manner Previous experience within the construction/ aggregates/ waste industry would be advantageous but not essential Driven and pro-active individual The Mick George Group is committed to providing equality of opportunity for all. The company seeks to employ a workforce that reflects the diverse community at large and values the individual’s contribution irrespective of sex, age, marital status, disability, sexual orientation, gender reassignment, race, colour, religion or belief, ethnic or national origin. The Mick George Group is committed to providing equality of opportunity for all. The company seeks to employ a workforce that reflects the diverse community at large and values the individual’s contribution irrespective of sex, age, marital status, disability, sexual orientation, gender reassignment, race, colour, religion or belief, ethnic or national origin. Powered by JazzHR