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At peopleworth, we support work where people and performance thrive. As part of our Employer Group, we work with a variety of forward-thinking partners and are excited to share this opportunity that sits within our growing group.
Role Overview
As Head of Learner Experience & Delivery, you will design and lead the engine that turns strategy into realised value. By embedding automation, data‑led decision making and service excellence, you will ensure every programme creates and sustains learner delight. Your work will ensure that we deliver a strategic shift in learner journey metrics, accelerate systemic automation and empower internal teams to undertake a start up to scale up journey.
Key Responsibilities
* Learner Experience and Delivery Excellence: develop and steward the frameworks, rhythms and standards that enable the delivery team to drive and scale rapid, reliable value across our programme portfolio; proactively manage student growth planning and scaling up of our proposition whilst improving quality and standards; drive a careers first learning experience ensuring exhilaration and excellence across the entire value chain of our experience, specifically success management, coaching and facilitation.
* Automation & Data Intelligence: champion the ownership, performance improvement and reporting of data across highly ambitious plans and targets for our learner journey OKRs and KPIS (costs, attrition, progression, CSATs and outcomes); lead the design and adoption of automation across operational workflows, targeting 80% coverage of repeatable tasks through systemic change management.
* Service Operations & Process Improvement: ensure seamless delivery of our value proposition and services, meeting agreed SLAs and driving continuous improvement in learner and partner experience; connect portfolio initiatives with delivery plans, ensuring learner and stakeholder feedback is systematically translated into actionable improvements across delivery processes.
* People Leadership & Capability Building: line‑manage the Delivery Management Team creating a high‑performance culture that thrives on ambition, speed, high growth and high quality; build succession pipelines, mentor future leaders and champion diversity of thought.
* Cross‑Functional Partnership & Stakeholder Engagement: act as the connective tissue between Product and cross functional teams ensuring delivery plans lead to a strategic portfolio uplift and align with company OKRs; liaise with our partners for matters related to programme delivery to inform growth planning, reviews and continuous improvement.
Please note that Product Delivery is one of three divisions in the overall Product Department of our organisation. As such, you will work closely with the leads in Product Development (learning designers and product developers); Product Operations (project managers, QA, media and Technologists) but your direct remit of responsibility will be Product Delivery Teams (Success Managers, Coaches, Industry Facilitators, Programme Administrators and Delivery Managers).
Requirements
* Have significant experience leading delivery or programme teams in EdTech scale‑ups, with a strong track record in automation and service reliability.
* Are driven by ambitious targets to improve learner (customer) success and journey.
* Move confidently between operational detail and strategic planning, using data to guide decisions.
* Are a confident AI and automation seeking manager who drives system and process level transformation for scalable excellence.
* Communicate complex ideas for effective decision making and build trusted relationships across stakeholder groups.
* Care deeply about building high performing teams.
* Remain calm in ambiguity, identify patterns in complexity and bring people with you towards clear outcomes.
Why This Role Matters
The Head of Delivery is the heartbeat of our product‑to‑learner value chain. Your leadership will ensure we continue to translate bold ideas into tangible impact for thousands of learners worldwide. Done well, you will turn delivery from a process into a strategic advantage‑fueling growth, delighting partners and keeping two steps ahead in the fast‑moving EdTech landscape.
Benefits
* Collaborative, people‑centred performance culture
* Opportunities to grow in a fast‑paced environment
* Exposure to innovative education delivery models and operations
Our Recruitment Process
* Application Submission: Complete the online form and answer brief application questions.
* Initial Screening: Your application is reviewed for role alignment; successful candidates move to the longlist.
* Video Interview Stage: You'll be invited to record short responses to 3-4 role‑specific questions.
* Live Interviews: Shortlisted candidates join first‑round interviews (and, where applicable, second or third rounds depending on the role).
* Final Shortlist & Verification: Reference and background checks are completed.
* Offer & Contracting: Successful candidates receive formal offers and contract documents.
* Pre‑boarding & Onboarding: Once accepted, you'll complete a pre‑boarding process before officially joining your employing organisation within the Employer Group.
Throughout every stage, we value clear communication, respectful engagement, and timely feedback.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Management
Industries
IT Services and IT Consulting
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