About Us:
The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.
Position Summary:
As the Assistant Front of House Manager at The Scotsman Hotel, you will play a pivotal role in delivering amazing guest experiences at Scotland’s most iconic and luxurious heritage hotels. You'll deputise leading the Front of House team, including the Concierge & Reception Teams, ensuring smooth and efficient operations while maintaining the highest standards of customer service. This is a fantastic opportunity to work in a prestigious hotel where your leadership and guest service skills will shine.
The Person:
The ideal candidate will have:
* A great \"can do\" approach to customer service
* Have a friendly approach to everyone who you come in contact with.
* Comfortable motivating and leading a team
* Have the ability to work independently with great problem solving skills.
* Currently employed in a luxury hotel Front of House position
* Excellent presentation and professional approach
* Strong leadership skills with the ability to inspire and develop your team
* Outstanding customer service skills and a passion for guest satisfaction
* Opera Cloud knowledge is a definite advantage
Experience in a similar management role and experience with computerised reservations, particularly Opera, would be advantageous.
The Person:
The ideal candidate will have:
* Experience in a similar role.
* Great leadership skills and enjoy working as part of a team in a social environment.
* Availability to work shifts, including evenings and weekends as per business needs.
What We Offer:
* TRONC electronic tips – Our staff keep 100% of tips earned in venues.
* Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
* 30% off of food and cinema tickets in all of our venues across Scotland.
* Hotel and Apartment discounts.
* Access to Scotsman Perks Benefits Portal.
* Staff meals on duty.
* Flexible working opportunities.
* Career development through our Scotsman Steps training programme.
* Head Office Development Days.
* Refer a Friend Scheme.
The Process:
If you think this is the role for you then apply now and one of our friendly team will be in touch.
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