A global financial services firm offering investment banking, equities, fixed income, asset management, and wealth management solutions is seeking an experienced Branch Support Engineer. This hands‑on role partners closely with the global desktop services team to deliver exceptional end‑user support, contribute to strategic initiatives, and enhance technology performance across a high‑pressure trading environment.
The ideal candidate is a motivated, solutions‑driven professional who thrives in dynamic settings and is eager to grow while working with cutting‑edge technologies. This position offers extensive exposure to business stakeholders, technology partners, and global initiatives.
Key Responsibilities
Desktop & Infrastructure Support
* Provide daily hands‑on support within a high‑volume, fast‑moving financial services environment.
* Manage the implementation, maintenance, and support of all desktop technology—including hardware, software, telephony systems.
* Deliver frontline and ancillary support for front‑office and back‑office applications.
* Support Citrix/VDI environments and assist with onboarding new applications and technologies.
* Monitor desktop infrastructure performance and recommend enhancements to improve stability and efficiency.
Operational Ownership & Incident Management
* Oversee all desktop operations for the assigned office or coverage area.
* Diagnose and resolve issues efficiently in close collaboration with Engineering and Application Support teams.
* Act as Incident Manager during outages, ensuring timely escalation and communication to global and local leadership.
* Coordinate and drive local initiatives, vendor relationships, hardware lifecycle management, and service requests (e.g., RMAs, new equipment, desk moves).
Collaboration, Projects & Governance
* Build strong relationships with business units and serve as a trusted technical partner and advocate.
* Participate in IT Management meetings to discuss issues, projects, and strategic direction.
* Support global initiatives with cross‑functional teams (Application Support, Facilities, Infrastructure/Engineering).
* Assist with application packaging, production certification, and SCCM deployments.
* Maintain thorough documentation for systems, applications, and scheduled maintenance.
Additional Technical Support Areas
* iPhone/iPad support via MobileIron MDM and Intune.
* Active Directory support.
* Printer/MFP management.
* BCP setup, configuration, and testing.
* Conference room and AV support.
Qualifications & Skills
* Bachelor’s degree in Information Technology or related field.
* 3+ years of IT support experience within a financial services environment.
* Strong background in enterprise desktop support with deep knowledge of Windows 11 and Office 365.
* Excellent communication, presentation, and interpersonal skills.
* Solid understanding of network architecture and client/server technology.
* Demonstrated problem‑solving ability and willingness to learn new technologies.
* Experience supporting technologies including: Windows 11, macOS, IPC turrets, Cisco VoIP phones, HP desktops & laptops, VDI, iPhones/iPads, printers/MFPs.
* Experience in DEX & AI toolsets is a plus but not required.
* Highly organized, detail‑oriented, and capable of working independently.
* Willing to work off‑hours or weekends as business needs require.
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