🎯 Role | Specialist Debt Adviser
đź“‘ Areas | Debt Advice, Casework, Financial Wellbeing, Community Support
đź“Ť Based | North West London (Hybrid Working)
đź’° Offer | ÂŁ38,000 per annum
đź•’ Contract | Full-time, Fixed-Term (12 months, with potential to become permanent)
Hi đź‘‹
We’re working with a well-established community organisation delivering specialist debt and money advice services to residents facing financial difficulty. This is a hands-on, client-facing role where you’ll provide high-quality, regulated debt advice and support individuals to regain financial stability and confidence.
You’ll be part of a small, dedicated team operating in a fast-paced but rewarding environment, working closely with partner organisations to deliver holistic, impact-driven support.
đź’Ą As a Specialist Debt Adviser, you will:
* Deliver comprehensive, FCA-regulated debt advice tailored to individual circumstances
* Manage a varied caseload, supporting clients from initial assessment through to resolution
* Prepare financial statements, explore income maximisation options, and negotiate with creditors
* Support clients with formal and informal debt solutions (e.g. repayment plans, insolvency options, write-offs)
* Maintain accurate, compliant case records in line with quality and regulatory standards
* Work collaboratively with partner agencies to provide wraparound support and appropriate referrals
* Contribute to service monitoring, reporting, and quality assurance activity
* Support continuous improvement through training, supervision, and professional development
💥 What we’re looking for:
* Accredited Debt Adviser status (or equivalent recognised certification)
* At least one years’ experience delivering comprehensive debt advice in a regulated setting
* Strong understanding of debt legislation, welfare benefits, and financial inclusion issues
* Excellent interpersonal skills with the ability to support clients sensitively and non-judgementally
* Strong written, numerical, and IT skills, including experience using case management systems
* Ability to work independently while contributing positively to a small team environment
* Commitment to equality, safeguarding, and professional standards
🌱 What’s on offer:
* ÂŁ38,000 salary
* 35-hour working week
* 25 days annual leave plus bank holidays
* Pension contribution
* Flexible and hybrid working arrangements (subject to service needs)
* Access to wellbeing support and employee benefits
* Ongoing training, CPD, and professional supervision
* Opportunity to make a tangible difference in people’s lives