We are working with a rapidly scaling hospitality business that’s redefining the modern hotel experience.
Our client has multiple city-centre locations currently operating, with several more set to launch over the next 12–18 months. As they expand, they're looking for a Tech Product Manager to take ownership of their digital guest journey and operational tech ecosystem.
This is a brilliant opportunity for someone who understands the nuances of hospitality and knows how to build tech that actually improves both guest satisfaction and operational efficiency — not just tech for tech’s sake.
About the Role
You’ll be responsible for shaping and scaling the client’s end-to-end tech experience — from booking and check-in through to housekeeping and post-stay feedback. This includes managing their suite of platforms (PMS, kiosks, CRM, etc.), liaising with vendors, and building a focused roadmap that supports their lean, guest-first model.
You’ll work across functions — from ops to marketing — ensuring every digital touchpoint is simple, branded, and impactful.
Ideal Background
We're looking for candidates with:
* 4–7 years in product, guest tech, or digital ops within hospitality, travel, or property tech
* Hands-on experience with hospitality tech platforms like PMS (e.g. Mews), kiosks, CRMs, booking engines
* A user-centric, data-led approach to product decisions
* Experience collaborating with internal teams and external vendors or dev partners
* A pragmatic mindset — focused on features and systems that deliver real-world value quickly