Technical Support Specialist 27k
Overview
A hands-on technical support role providing first-line assistance to both external customers and internal users - this is a hybrid role - 3 days in the office 2 from home.
The position supports a range of connectivity and technology products, contributes to IT support activities, and assists with operational tasks where required.
Responsibilities
Provide first-line technical support to customers and internal users
Troubleshoot, resolve, and document technical issues efficiently
Offer technical guidance to commercial and operational teams
Support basic IT tasks including device setup and user support
Maintain strong product and system knowledge
Test and prepare equipment to ensure it is deployment-ready
Deliver training and create simple technical documentation
Support connectivity-related requests
Assist with equipment handling, despatch, and returns
Participate in an on-call or out-of-hours rota where required
Deliver a professional, customer-focused support experience at all times
Additional Information
Broad, varied role combining technical support, IT assistance, and operations
Other reasonable duties may be required in line with skills and experience