Pay: £24,500.00 per year
Job description:
Title: Collections Agent
Location: Sheffield
Hours: 37.5 hours per week (Mon-Sun)
Summary of Position
My Finance Club launched in 2017 and provides short term loans to the UK market. We are fully authorised and regulated by the Financial Conduct Authority (FCA).
The Collections team is a specialised team within My Finance Club, assisting with late payments to maximise the recovery of legacy arrears cases and provide affordable repayment plans, that are sustainable, for our customers. The ideal agent will be able to strike a balance between providing a high level of customer service, problem resolution and the collection of outstanding debt.
You’ll will be joining a friendly and supportive team.
For this role, we require a minimum of 2 year experience in debt recovery / collections
This role is office based for 37.5 hours a week Monday to Sunday
Please note you will be required to work on a shift rota
A Day In The Life
Join the MY Finance Club team where you will undertake collection of overdue accounts, ensuring that all arrears cases are actioned promptly and effectively and in a timely manner to maximise recoveries and minimise losses on each case.
Duties & Responsibilities
Deal competently and efficiently with high volumes of Collections calls inbound and outbound, via manual and auto-dialling
Dealing with overdue accounts / accounts in late arrears
Ensure that arrears are kept below budgeted maximums
Support to the team manager and colleagues as required
Attend team meetings providing productive and proactive suggestions
Act as a first point of contact for our customers
Review and respond to correspondence from Customers (once trained)
Operate in line with all FCA and other key finance industry regulations and laws
Take ownership for personal development objectives
Skills & Experience Required
Debt recovery/collections experience is required
Strong solve problems skills and the ability to help customers who are experiencing financial difficulties
Be resilient whilst helping customers with difficult issues/circumstances
The ability to have the harder conversations with customers in arrears on their accounts
Maintaining up to date records and allocation of monies
The ability to work well in a team environment
Experience within a contact centre/call centre environment and the ability to empathise and actively listen to our customers
Experience of working on a dialler
Basic user level in Microsoft products such as Outlook, Word, Excel & PowerPoint.
Flexibility to work rotational shifts
You're highly numerate and with an analytical mind
Desirable experience
Familiar with FCA regulation, data protection, and anti-money laundering principles
Understanding of assessing affordability, for example using income and expenditure forms
Experience taking payments and arranging suitable payment plans
Assisting vulnerable and non-vulnerable customers by identifying appropriate arrears solutions
Note: The above job description is a general outline of the typical duties and responsibilities associated with the role of a Collections Agent. It may vary depending on the specific requirements of the organisation.
Benefits & Package
Salary: £24,500 pa
Pension: Workplace pension
Holiday: 20 days holiday per year plus bank holidays
Bonus: Annual bonus related to company and personal performance
Other: Monthly recognition awards and rewards aligned to growth
Probation: 3 months
Sick leave: Statutory sick pay applies
Job Types: Full-time, Permanent