Requirements
Must have:
- Strong experience in implementing ServiceNow solutions, specifically in ITOM/Event Management architecture. - Proficient in designing event rules, alert correlation, deduplication, and suppression. - Skilled in integration via SNMP traps, REST/SOAP, MID Server, and webhooks. - Strong JavaScript / Glide API experience for custom logic and alert action adjustments. - Expertise in CMDB and CSDM, including horizontal and cloud-based Discovery on AWS, Azure, and GCP. - Knowledge of service mapping, ability to create and debug patterns for application services. - Sound understanding of ITIL/ITSM processes, including incident, problem, and change management. - Experience with high-availability, multi-tier architectures. - ServiceNow Certified Implementation Specialist Event Management (CIS-EM) is preferred. - Additional ServiceNow certifications (CSA, CAD, CIS-ITOM) are advantageous.
Responsibilities:
- Lead the architecture, configuration, and deployment of ServiceNow Event Management, integrating with tools like SolarWinds, Splunk, and AppDynamics. - Develop event rules, alert correlation, deduplication, and suppression, while maintaining operational intelligence signals. - Design and tune service health dashboards, including alert console, service health, and impact maps. - Ensure CMDB and CSDM model integrity; manage Discovery scheduling and assess potential network impact. - Provide technical leadership during complex, multi-tier, multi-tenant implementations focusing on system integration, governance, and platform best practices. - Translate functional and technical requirements into implementation work packages; create architectural diagrams, technical specs, and system documentation. - Troubleshoot production/test issues, perform root cause analysis, and implement resolution strategies. - Collaborate with stakeholders including executives and business units to conduct solution assessments, process analysis, and roadmap planning. - Provide post-implementation support and proactively optimize event management processes.
Company:
We are a forward-thinking company specializing in ServiceNow solutions, dedicated to delivering exceptional IT operations management outcomes. Our team thrives in a collaborative environment, where we value innovation and are committed to optimizing our clients IT processes. We offer competitive benefits and opportunities for professional growth, and we are located in a vibrant tech hub that fosters creativity and teamwork.