What you'll bring to the team
* A passion for delivering outstanding guest service and creating memorable experiences
* A positive, friendly, and approachable attitude when interacting with guests and colleagues
* Strong communication skills, with the ability to engage guests and provide clear information
* A proactive approach to problem solving and supporting smooth operations across Front of House
* Confidence working in a fast-paced, dynamic environment
* A strong team ethic, with the ability to build great working relationships
* Attention to detail, ensuring high standards of cleanliness, presentation, and safety are maintained
* Motivation to achieve targets, including guest satisfaction and sales performance
* A willingness to learn and develop knowledge of the resort and its products
Qualifications & Experience
* Previous customer service experience is desirable but not essential
* Experience working in a fast-paced or guest-facing environment is advantageous
* Strong interpersonal and relationship-building skills
* Ability to work both independently and as part of a team
* Good problem-solving and decision-making skills
* A high level of self-motivation and reliability
* Willingness to follow company procedures, including health & safety policies
* Flexibility to work across different Front of House areas, including car park and admissions
Benefits
* Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
* 25% discount in our retail shops and restaurants
* 40% discount online off LEGO, and much more!
* Free bus from Staines station for all employees
* Fortnightly pay
* Free staff parking
* Ongoing training & development to have a longer-term career in Merlin
* Access to Perks at Work which 30,000+ national & local employee discounts
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@thorpe-park.co.uk and one of the team will get back to you as soon as possible.
Pay Range
Competitive
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