Key Accounts & Customer Service Advisor Location: Coalville, Leicestershire Salary: £25,000-£26,000 per annum Employment Type: Full-time, Permanent As a Customer Service Administrator in our Key Accounts & Own Brand team, you'll be at the heart of our operations, ensuring our customers receive exceptional service and our internal processes run smoothly. This role offers a blend of customer interaction, data management, and logistical coordination, providing a dynamic workday. Responsibilities: Customer Account Management: Serve as the primary point of contact for key customer accounts, building and maintaining strong relationships. Order Processing: Accurately process customer orders in SAP, ensuring timely and correct delivery. Data Management: Maintain and update customer records in SAP and Excel, ensuring data integrity and compliance. Reporting: Generate and analyse weekly customer stock reports, providing insights to optimise product availability. Communication: Handle incoming calls and emails, addressing customer inquiries and concerns promptly and professionally. Logistics Coordination: Manage container deliveries from factories, liaising with shipping companies and customers to ensure timely arrivals. Warranty & Aftersales Support: Process warranty claims and aftersales inquiries, ensuring customer satisfaction and adherence to company policies. Administrative Support: Assist the Own Brand Manager with...