Company Overview
Alertacall Ltd is a pioneering company dedicated to developing innovative technology solutions that facilitate communication with vulnerable populations. Our mission is to improve lives by providing effective support and assistance through our advanced communication platforms. We value compassion, innovation, and making a positive impact in our community.
Summary
We are seeking a Customer Experience Champion to join our team in the United Kingdom. Based in Derby, this role is vital in ensuring our customers receive exceptional support and service, aligning with our mission to enhance lives through technology.
Responsibilities
The Customer Experience Champion will work both independently and collaboratively with our internal teams and our client housing providers to support installations, deliver training, and ensure customers feel confident and positive about the changes and services they are adopting.
* Deliver high-quality onboarding experiences for customers transitioning to new technology-enabled property management solutions by attending pre-booked appointments and group presentations.
* Provide training and demonstrations to individuals and groups, ensuring customers understand how to use our technology and get the most from our products and services.
* Represent the company professionally in the field; building positive relationships and trust with a wide range of people, including residents and clients.
* Act as the first point of contact for customer queries during onboarding, answering questions confidently and empathetically.
* Travel between customer sites across the UK, with occasional overnight stays as required.
* Collaborate with internal teams and client delegates to achieve quality, consistent and sustained project objectives, and customer outcomes, such as adoption and engagement.
* Promote and embody the company's values of being reliable, caring, knowledgeable, progressive, and passionate, and consistently aiming for customer excellence.
Knowledge & Experience
You are enthusiastic, self-motivated, and take pride in the work you deliver. You enjoy meeting new people, adapting to different environments, and helping others embrace new solutions and technology. You are an active listener who can remain calm under pressure and handle questions or feedback with professionalism and empathy.
* Excellent communication and interpersonal skills – able to engage with people from diverse social and professional backgrounds.
* Confidence in presenting to groups and delivering engaging training sessions.
* Strong organisational skills, with the ability to work independently and manage your time efficiently.
* A basic understanding of technology and a willingness to learn new systems quickly.
* A full UK driving licence and flexibility to travel extensively, including overnight stays.
* A customer-first mindset with a focus on delivering quality, sustained outcomes.
* Previous experience in a customer service, sales development, or customer relationship management role.
* Experience managing or working within social housing or similar socially-led sectors.
* Background in technology-enabled property management, telecare, or related services.
Join us at Alertacall Ltd and become a vital part of a team committed to making a difference. If you are passionate about delivering exceptional customer experiences and want to contribute to a meaningful cause, we would love to hear from you—apply today and help us transform lives through technology
Job Types: Full-time, Permanent
Pay: £13.50 per hour
Expected hours: 20 – 30 per week
Work Location: On the road