Title: Logistics & Customer Service Assistant
Status: Permanent
Salary: £40,000pa
Work hour: Mon to Fri, 9:00 – 17:00
Hybrid: least 2 days per week (Tuesdays and Wednesdays) at the office.
Location: West London
The role’s main aim is to support the daily logistics operations and coordinate activities between customers, external partners and our commercial team.
Logistics & Customer Service Assistant - Key Responsibilities
* Respond to customer inquiries professionally and promptly, ensuring accurate and appropriate responses—either directly or by liaising with relevant departments.
* Act as the main point of contact for delivery tracking, shipping status, and related logistics queries.
* Manage end-to-end order processing:
* Receive and validate purchase orders
* Allocate stock and arrange transport
* Prepare shipping/export documentation
* Issue order confirmations and accurate invoices in a timely manner
* Liaise daily with third-party warehouses (UK & Overseas) to coordinate dispatches, check stock availability, and resolve shipment issues.
* Maintain and update documentation databases, including Certificates of Analysis and Certificates of Origin.
* Provide general administrative support for logistics and sales teams.
* Provide backup support for the dispatch of samples.
Logistics & Customer Service Assistant - Skills and experience
* Previous experience in a logistics, customer service or order management role
* Experience with invoicing processes and customer documentation handling.
* Strong organisational and time management skills; able to meet deadlines under pressure.
* Excellent written and verbal communication skills in English; knowledge of Spanish or other European languages is a plus.
* Numerate, accurate and detail oriented.
* Good organisation skills, able to work to strict deadlines and under pressure.
* Working knowledge of Excel (basic to intermediate) and other MS Office applications.
* Working knowledge of SAP (or Oracle or Sage for invoicing) would be an advantage.
* Basic understanding of export/import regulations and documentation is desirable.
* Highly flexible, culturally adaptable and results oriented.
* Highest ethical standards. Lead by example.
* Outstanding references.
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