Salary: £45,000 - 45,000 per year Requirements: Experience of leading a team to deliver business change. Proven experience of evaluating and developing business processes corporately to provide solutions, which improve efficiency. Experience of liaison with suppliers, consultants, contractors and senior staff. Understanding of technical and business issues relating to design decisions made. Experience of managing applications and databases. Ability to transport oneself around the city. A relevant business qualification or postgraduate relevant degree-level qualification or equivalent experience. Responsibilities: Analyse, design and streamline business processes using agile, lean and best-practice tools. Lead service reviews, transformation projects and business improvement initiatives. Manage and develop a small team of Business Analysts and the Web Coordinator. Promote digital innovation and support delivery of the Councils wider service improvement agenda. Work with senior leaders, suppliers and partners to deliver improved, efficient services. Support performance management, customer care standards, and effective use of data and technology. Technologies: Support Web More: We are looking for an experienced Senior Business Analyst to drive service improvement within the Council. If you are motivated by change, innovation, and delivering real organisational impact, this role is for you. By joining us, you will have the opportunity to influence organisation-wide service improvement, work on high-impact, cross-cutting projects, and help shape modern, customer-focused services fit for the future. We offer flexible working options, generous annual leave, a local government pension scheme, employee discounts, health and wellbeing support, and sustainable travel options. last updated 11 week of 2026