Organisation Somerset County Cricket Club Salary £27,500 - £29,000 per annum Location The Cooper Associates County Ground, Taunton Contract type Fixed Term (Full time) Closing date 7 May 2026 Interview date 11 May 2026 Job Description Job Title: Customer Service & Ticketing Administrator (Maternity Cover - 12 Month FTC)
Reports to: Membership & Ticketing Lead
Contract: Fixed-term, full time (12-month contract)
Hours: Minimum of 40 hours per week, to include evenings, weekends and bank holidays
Salary: £27,500 - £29,000
Location: The Cooper Associates County Ground, Taunton
Closing date: 07 May 2026
Anticipated start date: w/c 25 May 2026 (candidates must be available to start immediately)
Everyone here at Somerset is excited to see you...
Deliver an outstanding customer experience as the first point of contact for all enquiries.
Support the efficient day-to-day operation of ticketing, membership, and hospitality administration within a professional cricket environment.
Play a key role in matchday and event delivery!
Sounds rewarding right - let's see what's involved!
You will have the experience, skills and knowledge to successfully...
Serve as the first point of contact for customer inquiries, providing friendly and professional assistance via phone, email, and in person.
Manage ticket sales, memberships, and bookings accurately, supporting administration and ensuring timely distribution of event packs.
Develop proficiency in internal systems such as Secutix, ResDiary, and CaterSoft to process transactions and support reporting.
Provide front-of-house reception services, maintaining a professional environment and assisting with administrative tasks across departments.
Support matchday and event operations, including ticket sales at gates, customer assistance, and access management.
Handle complaints empathetically, resolve queries promptly, and support the delivery of high-quality customer service throughout all activities.
Useful tip! We will review and score your application based on the below criteria.
You will have:
Previous experience in a customer service, reception or administrative role
Excellent communication skills (verbal and written)
Strong organisational skills and attention to detail
Ability to handle multiple tasks in a fast-paced environment
Confidence using IT systems and learning new platforms
You will need to be eligible to work in the UK.
For the full list of responsibilities and criteria for the role, please download the job description here: Job Description - CS & TA
We can see you thriving in this role, if you are...
Professional, friendly and approachable manner
Customer-focused with a positive, can-do attitude
Reliable and flexible, particularly around matchdays and events
Team player with the ability to work independently
Calm under pressure and solution-oriented
Why join Somerset? We're creating something special, and we see you - along with all our people - as a key pillar of our success.
You will be joining a team who values everyone's contribution, receive a competitive salary and be provided with opportunities for growth and development.
You'll need to refer to the job description within your application to show how you meet the essential criteria.
You will also notice our Club competencies are detailed on the job description, along with the proficiency levels for the role.
To understand these more, please download our competencies framework here: SCCC Competency Framework