About the Customer Service role:
We are working with a well-established manufacturing business in Poole who are looking to employ a confident, people-focused Customer Service Advisor in their busy head office team.
This is a front line role, ideal for someone who enjoys speaking with customers as well as being a point of contact for internal teams, resolving queries, and taking real ownership of their own tasks, from start to finish.
The Customer Service Advisor Role
Manage customer accounts, including contract support and renewals
Take ownership of customer queries and complaints through to resolution
Proactively follow up on customer interactions and identify service improvements
Prepare accurate quotes and process customer orders
Log and resolve complaints in line with internal procedures
Schedule appointments on behalf of the services team, and manage customer updates
Maintain accurate records on internal systems (previous ERP / CRM systems experience would be ideal)
Contribute ideas to enhance the overall customer experience
Provide general administration support to the team as required What We’re Looking For
Ideally, a minimum of 2 years customer service experience (over the phone, via email and in person)
A confident communicator with a friendly telephone manner
Solutions focused, with experience of handling complaints and more complex queries, in a calm, professional manner
Highly organised and able to multitask
PC Literate, ideally having had some experience of working with ERP / CRM systems.
Confidence to learn new systems and processes Why Apply?
This is a busy, but varied role and an opportunity to be part of a friendly, collaborative team
Lovely open plan offices, where you will be able to learn on the job, and develop professionally
Great benefits including free on site parking, sustainable working hours, 25 days holidays, and more! If you are a people person, who enjoys working in a fast-paced environment and someone who takes pride in delivering excellent service, we'd love to speak to you about this new opportunity