My client is a leading, multi-million-pound civils contractor with a strong reputation for delivering complex infrastructure projects across the UK. We are committed to not only building vital infrastructure but also to being a responsible and positive presence in the communities where we work.
The Role:
We are seeking a highly skilled and proactive freelance Community Liaison Officer to join our project team. You will be the primary point of contact between our site team and the local community, ensuring effective communication, managing expectations, and mitigating potential disruption. This is a crucial role in maintaining our reputation and fostering positive relationships with residents, businesses, and local stakeholders.
Key Responsibilities:
Communication: Act as the main point of contact for all community-related inquiries and concerns.
Stakeholder Management: Build and maintain strong relationships with local residents, business owners, community groups, schools, and elected representatives.
Information Dissemination: Develop and distribute regular project updates, newsletters, and public information materials.
Issue Resolution: Proactively identify and address potential issues, such as noise, traffic, and access, before they escalate.
Community Engagement: Organise and attend public meetings, drop-in sessions, and local events to provide project updates and gather feedback.
Reporting: Prepare and submit regular reports to the project team and senior management on community engagement activities and key issues.
Feedback Management: Log and track all community inquiries, complaints, and feedback, ensuring timely and effective responses.
Essential Skills and Experience:
Proven experience as a Community Liaison Officer, or in a similar public-facing role, ideally within the construction or infrastructure sector.
Exceptional interpersonal, communication, and negotiation skills.
Ability to work independently and manage your own workload effectively.
Strong problem-solving skills with a calm and professional demeanor.
Excellent written communication skills with the ability to create clear and concise public-facing documents.
A good understanding of the challenges and sensitivities involved in working on a major civils project within a residential or business area.
Full UK driving license and access to your own vehicle.
Desirable:
Knowledge of local government and planning processes.
Experience in social media management for community engagement.
Relevant qualifications in communications, public relations, or community development.
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
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